Salesforce Service Cloud Voice Technical Lead

hace 3 días

Alicante, Alicante, España Omega Crm A tiempo completo

Job Title: Salesforce Service Cloud Voice Technical Lead

About the Role:

Omega CRM is a leading provider of Customer Experience services, with over 20 years of experience in the use of technology applied to marketing and customer relationship management. We are seeking a highly skilled Salesforce Service Cloud Voice Technical Lead to join our team.

Main Responsibilities:

  • Leadership of CTI integrations and associated software in different CRM implementations.
  • Supporting the sales team in opportunities requiring CTI integration, contact centre solutions, voice, and multichannel solutions.
  • Collaboration with the innovation area in CTI and voice and multichannel expertise, evaluating alternatives, proofs of concept, or new technologies related to voice in the CRM environment.
  • Participation in analysis, documentation, tests, and support tasks according to the needs of each project/client.

Requirements:

  • Minimum of 3 years experience in a similar role.
  • 5+ years of experience in projects/maintenance of CTI solutions.
  • Experience in Salesforce Service Cloud Voice.
  • High level of English.

What We Offer:

  • Permanent contract.
  • Flexible schedule.
  • Balance your professional and personal life.
  • Certifications plan.
  • Home office.
  • Flexible retribution.
  • Health insurance.

About Us:

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with a main focus on Innovation. We are one of the top 3 partners of Salesforce in Europe. Our team is composed of more than 500 people of 22 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what they do. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning Salesforce Consulting Partner. Our priority is the well-being of the team.

We Foster a Collaborative Culture:

We bring our company values to everything we do: #Talent, #flexibility, #commitment, and #innovation. We are a team that grows together.

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