Salesforce Service Cloud Voice Technical Lead

hace 1 semana

Alicante, Alicante, España Omega Crm A tiempo completo

Main Responsibilities:

Lead the integration of CTI solutions and associated software in various CRM implementations.

Support sales teams in opportunities requiring CTI integration, contact center solutions, voice, and multichannel solutions.

Collaborate with the innovation team to evaluate alternatives, proofs of concept, or new technologies related to voice in the CRM environment.

Enter the Salesforce environment, leading projects and supporting services related to contact centers and customer services.

Coordinate and follow up on integrations development teams (REST, SOAP, API).

Participate in analysis, documentation, testing, and support tasks according to project/client needs.

Act as an internal and external consultant in CTI environments.

Be the point of contact with CTI vendors that need to be incorporated into a CRM project.

Requirements:

Minimum 3 years of experience in a similar role.

5+ years of experience in projects/maintenance of CTI solutions.

Experience in Salesforce Service Cloud Voice.

High level of English.

What We Offer:

Permanent contract.

Flexible schedule.

Balance your professional and personal life.

Certifications plan.

Home office.

Flexible retribution.

Health insurance.

About Us:

Our mission is to accelerate the business experience (BX) of our customers.

We offer 360 solutions that allow business transformation and acceleration through technology and data applied to customer omnichannel experiences.

We target companies from various fields, including retail, life sciences, manufacturing, education, non-profit, and NGO.

We are one of the top 3 partners of Salesforce in Europe, with a team of over 500 people from 22 nationalities based in Spain and France.

We prioritize the well-being of our team and foster a collaborative culture, involved, and supported by our company values: talent, flexibility, commitment, and innovation.

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