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E-Commerce Customer Service Representative with Dutch or German and English
hace 2 meses
We are seeking a highly skilled and customer-focused E-Commerce Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers across Europe.
Key Responsibilities- Provide prompt and effective support to customers via phone, email, and chat
- Deliver outstanding service by ensuring a top-notch customer experience, with a strong emphasis on quality and satisfaction
- Manage customer interactions efficiently, including registering customer data, processing orders, coordinating shipments, handling returns, and managing warranty claims using our CRM system
- Stay up-to-date with our company's products to provide accurate and helpful information
- Outstanding verbal and written skills that allow you to connect with customers clearly and effectively
- A warm, empathetic approach with a genuine passion for helping others
- A strong orientation towards customer satisfaction, with the ability to prioritize tasks effectively
- A good listener who excels in teamwork and enjoys working collaboratively
- Native or full professional level of Dutch or German
- Full professional level of English
- Competitive salary
- Hybrid working model
- Ability to work remotely from Europe (1 month per year)
- Personal and professional growth opportunities
- Unlimited access to our online learning platform for continuous development
- Transportation allowance (after 6 months)
- Private medical insurance (after 6 months)
- We'll support you with your home office material
- Step 1: Interview with our Recruiter to get to know you better
- Step 2: Interview with the Hiring Manager of the company
Babel Profiles S.L. is a boutique Recruitment Agency based in the heart of Barcelona. We work with amazing brands and support them in finding the perfect candidates/employees. We are very people-oriented and have a close and informal style. We like to spend time getting to know our candidates and recognizing their skills and competencies in order to help them find the perfect job.
