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Dyson Customer Service Representative
hace 2 meses
We are seeking a highly skilled and fluent Norwegian language speaker to join our team as a Customer Service Agent for Dyson. As a key member of our customer care team, you will be responsible for handling inbound calls from existing and potential Dyson customers, assisting with enquiries and resolving issues with their orders or devices.
Key Responsibilities- Handle inbound calls and emails from customers, providing exceptional customer service and resolving issues in a timely and professional manner.
- Utilize leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines.
- Identify opportunities to cross-sell and up-sell Dyson products to customers, promoting our innovative and stylish products.
- Work collaboratively with the team to achieve personal and team targets, contributing to a high-quality level of consumer service.
- Fluent written and spoken Norwegian language skills.
- Good level of English to communicate with our international team.
- Eligibility to work in Spain.
- Excellent customer service skills, with a focus on providing a positive experience for customers.
- Good computer skills and experience with MS Office.
- Solution-oriented approach to problem-solving, with a focus on providing the best outcome for the customer.
- Competitive salary of 25,000€ gross per year.
- Full-time contract with a rotating schedule (39 hours per week).
- Hybrid working model, with a balance of remote and in-office work.
- 24 days of paid holiday per year.
- Employee Assistance Program and Employee Benefits Club.
- Ongoing training and development opportunities.
