Customer Success Representative

hace 3 semanas

Barcelona, Barcelona, España Market Control A tiempo completo

About Market Control

Market Control is a dynamic and innovative company that specializes in providing cutting-edge solutions to businesses across various industries. Our team is comprised of talented professionals who are passionate about delivering exceptional results and driving growth.

Job Summary

We are seeking a highly motivated and detail-oriented Customer Success Representative to join our team. As a key member of our sales support team, you will be responsible for providing top-notch customer service, resolving issues, and driving customer satisfaction.

Key Responsibilities

  • Provide exceptional customer service via phone and email, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with the Client Success Manager to understand customer needs and develop effective solutions.
  • Develop a deep understanding of our SaaS solution and web platform to provide expert support and guidance to customers.
  • Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement.
  • Stay up-to-date on industry trends and competitor activity to ensure Market Control remains a leader in the market.

Requirements

  • Bachelor's degree in a related field, such as marketing, sales, or business administration.
  • Proven experience in customer-facing roles, preferably in a sales or marketing capacity.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
  • Proficiency in English and Spanish, with additional language skills a plus.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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