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Customer Success Manager
hace 2 meses
About Your Role
At Otovo, we're looking for a skilled professional to join our team as a Customer Manager.
Key Responsibilities:
- Be the Voice of Our Company and the first point of contact for our customers, providing exceptional customer service and support.
- Develop and Maintain Positive Relationships with customers, understanding their needs and providing tailored solutions to meet their requirements.
- Manage Customer Accounts and maintain regular communication with clients, ensuring seamless interactions and resolving any issues promptly.
- Collaborate with Operations and Sales Teams to identify new business opportunities and drive growth.
- Provide Support to customers throughout the PV installation process, ensuring a smooth and successful experience.
- Address Customer Complaints and resolve issues in a timely and professional manner, ensuring customer satisfaction and loyalty.
- Maintain Customer Records and update customer information as needed, ensuring accurate and up-to-date data.
Why Join Us?
As a Customer Manager at Otovo, you'll have the opportunity to work with a dynamic team, drive business growth, and make a real impact on our customers' lives.