Highly Skilled Dutch Customer Service Expert

hace 1 semana


Barcelona, Barcelona, España Teleperformance A tiempo completo
Overview

Teleperformance, a leading global provider of contact center services, is seeking highly skilled professionals to join their team in Barcelona.

Compensation

The salary for this position is approximately 20,555.97€ per year, with opportunities for growth and professional development.

Job Description

This role involves providing frontline service to customers, routing calls to the appropriate department, and ensuring agreed KPIs are met. You will also be responsible for developing and maintaining a working knowledge of our products and performing duties in a compliant manner in accordance with policies and procedures.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A native level of Dutch
  • The ability to speak and write English fluently
  • Minimum of 2 years customer services experience, preferably in a similar industry
  • Excellent customer focus and the ability to work to tight deadlines
  • IT literacy, with previous Salesforce.com knowledge an advantage
  • Excellent time management and telephone etiquette
  • Highly professional written and verbal communication skills
  • Proactive, with the ability to work with minimal supervision
Benefits

This full-time position offers a hybrid working model in Barcelona, with a competitive benefits package that includes:

  • A generous salary and annual bonuses
  • Relocation support
  • One week of initial training
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Employment with the world's largest provider of contact center services
  • An excellent work environment, great colleagues, social arrangements, and personal development opportunities
  • A permanent contract and international business casual environment


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