Technical Service Specialist
hace 2 meses
About the Role
As a Technical Service Specialist at Werfen, you will play a critical role in ensuring the optimal performance of our instrument platforms. This position requires a strong technical background and excellent communication skills to provide top-notch support to our customers and field staff.
Key Responsibilities
- Address complex technical issues and provide timely solutions to ensure minimal downtime.
- Oversee the performance and continuous improvement of assigned instrument platforms, including metrics such as First Time Fix, IFR, and Solution in less than 24 hours.
- Collaborate with the technical specialist team to provide expert knowledge and support to customers and field staff.
- Develop and maintain technical documentation for assigned platforms to ensure FSEs have access to the latest information.
- Maintain relationships with manufacturers to ensure timely resolution of technical issues and improvements.
- Conduct training sessions to ensure FSEs are proficient in using assigned platforms.
- Perform routine maintenance and repairs on instruments and test modules in the workshop.
- Review service performance with the Business Unit and generate regular reports on quantitative and qualitative metrics.
- Supervise operations of assigned units and ensure adequate stock levels to meet customer commitments.
- Develop and implement maintenance procedures and schedules for assigned instruments.
- Communicate with manufacturers regarding mechanical and spare parts issues.
- Provide application support to customers and field staff.
Requirements
- Technical service support experience.
- Relevant technical studies, such as Industrial, Electronic, Informatics, or Telecommunications Engineering.
- Fluency in Spanish and English, both for technical and corporate communication.
Skills and Capabilities
- Excellent verbal, written, and presentation skills.
- Information systems expertise.
- Strong analytical and technical skills.
- Team building and interpersonal skills.
- Strong motivational and creative thinking skills.
- Ability to interpret data and solve complex problems.
Travel Requirements
Yes, approximately 20% of the time.
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