Onboarding Manager

hace 4 semanas


Barcelona, Barcelona, España Siteminder A tiempo completo
About the Onboarding Manager Role

The Onboarding Manager is responsible for ensuring the efficient operation of SiteMinder's Onboarding team, maintaining a consistently high level of customer satisfaction from all customer contact with the Onboarding team.

The Onboarding Manager oversees the onboarding process for all SiteMinder labeled products and services, with a primary focus on customers based in the EMEA/AMERS market.

Key Responsibilities
  • Oversee the onboarding process for all SiteMinder labeled products and services
  • Be a Subject Matter Expert for training on SiteMinder labeled products
  • Monitor and analyse training sessions to ensure individual Onboarding Analysts are delivering a high level of customer satisfaction and meeting their KPIs
  • Adopt and enforce relevant processes, procedures, and policies of SiteMinder's Onboarding Team
  • Identify shortfalls in the process and suggest process improvements
  • Ensure improved Onboarding success by managing and ensuring risks of onboarding attrition and customer dissatisfaction are prevented
  • Manage expectations for scheduling training and set-live dates
  • Help the team provide value-add information and advice to new customers
Requirements
  • Strong team leadership/mentoring skills
  • Account management experience
  • Ability to continuously identify and implement process improvements
  • Ability to identify and implement productivity and efficiency improvements
  • Ability to innovate and share with global community
  • Ability to oversee and correct employee's work, whilst still inspiring and motivating them
  • Analyse Dashboards and reports to create action plans for improvement and continuous improvement outcomes
  • Ability to deliver training sessions with a high level of energy, enthusiasm, and customer engagement
  • Ability to operate across several computer platforms and common browsers
  • Takes ownership of Cases from end to end
  • Great capacity for customer interaction and conflict resolution
  • Experience working within an SLA and KPI driven environment
Perks and Benefits
  • Equity packages for you to be a part of the SiteMinder journey
  • Hybrid working model (in-office & from home)
  • Mental health and well-being initiatives
  • Generous parental (including secondary) leave policy
  • Paid birthday, study, and volunteering leave every year
  • Sponsored social clubs, team events, and celebrations
  • Employee Resource Groups (ERG) to help you connect and get involved
  • Investment in your personal growth offering training for your advancement


  • Barcelona, Barcelona, España Cloudbeds A tiempo completo

    We are seeking an experienced Onboarding Operations Manager to join our team at Cloudbeds. As a key member of our onboarding department, you will play a pivotal role in shaping the first impression our clients have with our technology solutions.The ideal candidate will have a proven track record of developing and implementing strategic onboarding programs...

  • Onboarding Manager

    hace 4 días


    Barcelona, Barcelona, España Job Squad A tiempo completo

    About the JobWe are seeking an experienced Onboarding Manager to join our team at Job Squad in Fuengirola, Spain. This is a fantastic opportunity for someone who wants to live in southern Europe and has excellent onboarding skills.Fuengirola is a vibrant city on the Costa del Sol with beautiful sandy beaches and a rich cultural heritage. It's an ideal...


  • Barcelona, Barcelona, España Siteminder A tiempo completo

    About UsSiteminder is a world-leading hotel commerce platform that helps accommodation owners find and book more guests online - quickly and simply. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so.About the RoleThe Customer Onboarding Manager ensures the efficient operation of Siteminder's...


  • Barcelona, Barcelona, España Travelperk A tiempo completo

    Senior Implementation Team Manager RoleWe are seeking a seasoned Senior Implementation Team Manager to lead our implementation team in Europe, responsible for onboarding newly signed clients onto our platform. This is a critical role within the revenue organization, ensuring clients onboard and roll out successfully, utilize the platform efficiently, and...


  • Barcelona, Barcelona, España Job Squad A tiempo completo

    About Job SquadFuengirola is a city on the Costa del Sol in southern Spain, renowned for its beautiful sandy beaches. The city is filled with people from all over the Nordic region, seeking fun and sun - offering great opportunities to meet new, friendly people.We are seeking a highly motivated Onboarding Manager to join our dynamic team. As Onboarding...

  • Onboarding Manager

    hace 4 días


    Barcelona, Barcelona, España Job Squad A tiempo completo

    Fuengirola, a charming city on the Costa del Sol in southern Spain, is seeking an Onboarding Manager to join its vibrant community.Job OverviewAs Onboarding Manager at Job Squad, you will play a pivotal role in ensuring a seamless transition for newcomers through our company's onboarding process. Your responsibilities will include coordinating with various...


  • Barcelona, Barcelona, España Siteminder A tiempo completo

    SiteMinder is committed to fostering a diverse and inclusive culture that enables employees to bring their unique perspectives to work. Our mission is to revolutionise the way our customers interact with us, and we're looking for a talented individual to join our team as a Key Account Onboarding Manager in Barcelona.**Company Overview:**Siteminder is a...


  • Barcelona, Barcelona, España dLocal A tiempo completo

    About the Role:We are looking for a skilled Compliance Account Manager to manage all compliance aspects of our relationship with customers. The successful candidate will act as the first point of contact for upcoming merchants and lead them to have a high-impact experience while onboarding to dLocal.You will partner with internal teams (Sales, Account...

  • Director of Onboarding

    hace 4 semanas


    Barcelona, Barcelona, España Cloudbeds A tiempo completo

    About the RoleWe are seeking an experienced Onboarding Program Manager to join our team at Cloudbeds. As a key member of our implementation team, you will be responsible for developing and executing comprehensive onboarding strategies that ensure seamless implementations and ecstatic customers.Key ResponsibilitiesDevelop and implement strategic onboarding...


  • Barcelona, Barcelona, España Qonto A tiempo completo

    About the Role:We are seeking a highly skilled Customer Care Onboarding Specialist to join our team at Qonto. As a key member of our Onboarding department, you will play a crucial role in establishing our presence in the Netherlands and ensuring seamless onboarding and exceptional support for our new customers.Your Key Responsibilities:Delight our Dutch...


  • Barcelona, Barcelona, España Penta A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Care Onboarding Specialist to join our dynamic team in Barcelona. As a key member of our Italian onboarding team, you will play a crucial role in shaping the onboarding experience for Qonto's Italian customers.Key ResponsibilitiesGuide Italian customers through the account opening process, ensuring a...


  • Barcelona, Barcelona, España Penta A tiempo completo

    We are seeking a skilled Customer Onboarding Experience Specialist to join our dynamic team in Barcelona. As a key member of our Italian customer care team, you will play a vital role in shaping the onboarding experience for Qonto's Italian customers.Company OverviewQonto is a leading fintech company that provides innovative banking solutions for SMEs and...


  • Barcelona, Barcelona, España Job Squad A tiempo completo

    About Job SquadFuengirola, a city on the Costa del Sol in southern Spain, is renowned for its beautiful sandy beaches. The medieval Moorish Sohail Castle stands tall along the coast, hosting concerts, festivals, and a medieval market every summer.Our OfferingsPerformance bonusesPaid training and educationHelp with NIE and setting up autonomo (paid by...


  • Barcelona, Barcelona, España Dlocal A tiempo completo

    About the RoleWe are seeking an experienced Compliance Account Manager to join our team at Dlocal. As a Compliance Account Manager, you will be responsible for managing all compliance aspects of our relationship with customers.Key ResponsibilitiesPartner with internal teams to prioritize and maximize all our internal knowledge and resources to get the best...

  • Brand Support Manager

    hace 3 días


    Barcelona, Barcelona, España Veepee A tiempo completo

    Veepee is a leading e-commerce company that values diversity and inclusion. We are seeking an experienced Brand Support Manager to join our team in Spain.The estimated salary for this role is around 45,000 euros per year.About the JobThis position involves providing technical support to sellers onboarding process on our internal platforms, Brandsplace. The...


  • Barcelona, Barcelona, España Dlocal A tiempo completo

    About the RoleWe are seeking an experienced Compliance Account Manager to join our team at dLocal. As a Compliance Account Manager, you will be responsible for managing all compliance aspects of our relationship with customers. You will act as the first point of contact for upcoming merchants and lead them to have a high-impact experience while onboarding to...


  • Barcelona, Barcelona, España Audiostack A tiempo completo

    Senior Account and Customer Success ManagerAudioStack is seeking a Senior Account and Customer Success Manager with 5 to 8 years of experience based in Barcelona. The ideal candidate will have excellent project and people management skills and experience. This pivotal role involves deep audio technology product expertise, customer onboarding, training,...


  • Barcelona, Barcelona, España Kantox A tiempo completo

    About the Role: We are looking for a People Operations Manager to join our dynamic People Team at Kantox. As a key member of the team, you will play a vital role in building a first-class employee experience for our internal customers. Your mission will be to ensure that the People team provides the best possible support and services to our employees...


  • Barcelona, Barcelona, España Swan A tiempo completo

    Role OverviewSwan, the leading European fintech specialized in embedded banking, is looking for a Technical Account Manager / Implementation Manager to join its team. You will be part of our Operations team and work closely with the Business and Sales team to ensure the success of our clients' onboarding process.Main ResponsibilitiesSupport clients in...

  • Campaign Manager

    hace 4 semanas


    Barcelona, Barcelona, España Skeepers A tiempo completo

    Your Role at SkeepersAs a Campaign Manager at Skeepers, you will play a key role in ensuring client satisfaction by supporting clients in launching online marketing campaigns and ensuring the effective distribution of User-Generated Content (UGC).Key Responsibilities:Client Onboarding: Support clients from onboarding to the distribution and analysis of their...