Technical Support Specialist
hace 1 semana
Job Overview:
Bosch is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to customers via various channels.
About the Role:
We are looking for a motivated and organized individual with excellent communication skills, both written and verbal. The ideal candidate should have a strong background in IT tools and experience working with multichannel platforms. Fluency in European languages (C2 level) is a must, and previous experience in customer service roles is highly desirable.
Responsibilities:
- Provide digital technical support to customers using databases, troubleshooting tools, knowledge articles, and other complex resources.
- Manage claims/problems, write updates for each case, ensure follow-up, and report customer feedback on products.
- Continuously develop and improve processes and services to ensure the best customer experience.
Requirements:
- Good communication skills, both oral and written.
- Ability to follow phone etiquette and use formal and polite language.
- Technical background and experience working with IT tools.
- Fluency in European languages (C2 level).
- Previous experience in customer service, offering technical support on a multichannel platform.
What We Offer:
- Competitive salary: €45,000 - €55,000 per annum, depending on experience.
- Opportunity to work with a global leader in the automotive industry.
- Collaborative and dynamic work environment.
- Ongoing training and development opportunities.
Why Join Bosch?
Diversity is an integral part of our corporate strategy, and we value uniqueness, inclusivity, and equal opportunities. By joining our team, you will become part of a global community that fosters creativity, innovation, and growth.
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