Hub Delivery Account Manager

hace 2 días

Sevilla, Sevilla, España Mygwork A tiempo completo
Job Title: Hub Delivery Account Manager

This role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

Job Description:

At Amazon, we strive to be the most customer-centric company on earth, providing best-in-class delivery services. Our goal is to ensure that all customers, regardless of their location, can receive their orders quickly, accurately, and cost-effectively.

We are seeking a dynamic and autonomous Account Manager for our Hub Delivery program. This role will be responsible for recruiting and managing a pool of local stores, as well as building relationships with various stakeholders.

This is an opportunity to be part of a new and rapidly growing environment focused on improving the delivery experience for our customers, primarily in rural areas of Spain.

Key Responsibilities:
  • Build relationships with Hub Delivery store owners and foster trust among community leaders.
  • Provide lifecycle management and operational support for on-boarded stores.
  • Support the team in daily operations, including monitoring performance, leading meetings, assigning tasks, and addressing ambiguity.
  • Be metrics-driven, identifying root causes quickly to drive improvements.
  • Develop practical and simple solutions to complex problems without compromising quality or core functionality.
Requirements:
  • Ability to utilize exceptional problem-solving and communication skills to influence business and technical audiences.
  • Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
  • Utilize software and hardware tools to ensure normal day-to-day operations.
  • Ensure supervisors have the necessary tools to perform their jobs and coordinate repairs or replacements when needed.
  • Communicate daily metrics and manage escalations.
  • Work closely with Operations and CO teams, ensuring regular communications.
Preferred Qualifications:
  • Relevant experience in managing people.
  • Relevant experience in identifying problems and building scalable processes to resolve them.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.

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