Onboarding Manager, Hub Delivery

hace 3 semanas

Sevilla, Sevilla, España Amazon A tiempo completo

About the Role

At Amazon, we are working to be the most customer-centric company on earth and strive to provide best-in-class delivery services. Our goal is to ensure that all customers, no matter where they live, can get their orders as quickly, accurately, and cost-effectively as possible. Our last-mile team is looking for a dynamic and well-organized Onboarding Manager, who will be responsible for owning the end-to-end administrative onboarding process of partners that join Hub Delivery. You will lead a team of Onboarding supports and monitor partner progress through the funnel while focusing on best-in-class partner experience.

Key Responsibilities

  • Oversee the administrative onboarding process of partners that join Hub Delivery, from application to launch.
  • Monitor partner progress through the vetting and onboarding funnel.
  • Work closely with Business Development Managers and Account Managers, ensuring communications on partner pipeline and target achievement.
  • Report pipeline status to internal Amazon stakeholders to give visibility on partner launch readiness.
  • Design processes and mechanisms to increase efficiency of each stage of partner vetting and onboarding.
  • Partner with internal teams to facilitate solutions on behalf of our partners to improve their experience.
  • Design ways to automate vetting and processes and funnel management.

Requirements
  • A degree.
  • Relevant experience in Sales/Business development or Account Management roles.
  • Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
  • Relevant experience in communicating with a wide range of stakeholders, including your peers, cross-functional teams, and leadership.
  • Relevant experience in connecting with partners and building relationships.
  • Advanced proficiency in written and verbal Spanish and English.

Preferred Qualifications
  • Relevant experience in working with CRM tools (Salesforce) to manage pipeline, build customized reporting, and provide routine performance updates.
  • Relevant experience in meeting deadlines, managing multiple priorities, and working independently in an ambiguous and fast-paced environment.

Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build

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