Onboarding Manager, Hub Delivery
hace 4 semanas
About the Role
At Amazon Road Transport Spain, S.L.U. - J27, we are committed to delivering exceptional customer experiences. We are seeking a highly organized and dynamic Onboarding Manager, Hub Delivery to join our team. This role will be responsible for overseeing the end-to-end administrative onboarding process of partners that join our Hub Delivery service. You will lead a team of onboarding specialists and monitor partner progress through the vetting and onboarding funnel, ensuring a best-in-class partner experience. This is an exciting opportunity to be part of a rapidly growing environment focused on improving delivery services for our customers in Urban and Rural areas of Spain.
Key Responsibilities
- Oversee the administrative onboarding process of partners, from application to launch.
- Monitor partner progress through the vetting and onboarding funnel.
- Work closely with Business Development Managers and Account Managers to ensure effective communication on partner pipeline and target achievement.
- Report pipeline status to internal stakeholders to provide visibility on partner launch readiness.
- Design processes and mechanisms to increase efficiency of each stage of partner vetting and onboarding.
- Partner with internal teams to facilitate solutions on behalf of our partners to improve their experience.
- Design ways to automate vetting and processes and funnel management.
Requirements
- A degree.
- Relevant experience in Sales/Business development or Account Management roles.
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
- Relevant experience in communicating with a wide range of stakeholders, including peers, cross-functional teams, and leadership.
- Advanced proficiency in written and verbal Spanish and English.
- Relevant experience in working with CRM tools (Salesforce) to manage pipeline, build customized reporting, and provide routine performance updates.
- Relevant experience in meeting deadlines, managing multiple priorities, and working independently in an ambiguous and fast-paced environment.
What We Offer
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
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