Delivery Experience Manager

hace 1 día


Sevilla, Sevilla, España Mygwork A tiempo completo

Company Overview

At Mygwork, an inclusive employer and a member of Gwork – the largest global platform for the LGBTQ+ business community, we are working to be the most customer-centric company on earth. Our goal is to ensure that all customers, no matter where they live, can get their orders as quickly, accurately and cost effectively as possible.

Job Description

We are looking for a dynamic, autonomous and well-organized Delivery Experience Manager for our Hub Delivery program in rural Spain. This role will involve recruiting and managing a pool of local stores, as well as building relationships with stakeholders such as DS Ops, CO, Sn OP, etc.

Key Responsibilities:

  • Build Relationships: Establish trust among community leaders and build strong relationships with Hub Delivery store owners.
  • Lifecycle Management: Provide operational support for on-boarded stores and manage the daily operations of your team.
  • Metric-Driven: Focus on metrics and dive deep to find root causes quickly, driving improvements and finding practical solutions to complex problems.
  • Communication: Utilize exceptional problem-solving and communication skills to influence business and technical audiences.
  • Solution-Oriented: Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.

Required Skills and Qualifications

  • A degree.
  • Relevant experience in logistics.
  • Relevant experience in analyzing data to measure/optimize performance.
  • Advanced proficiency in written and verbal Spanish and English.
  • Experience communicating with a wide range of stakeholders.

Benefits

  • Competitive salary: €45,000 - €60,000 per annum.
  • Opportunity to work in a non-traditional shift pattern.
  • Willingness to travel to visit Hub Delivery Stores / Delivery Stations.

Estimated Salary: €48,000 per annum, based on industry standards and location. Please note that this figure is an estimate and may vary depending on individual circumstances.

Note: Please do not contact the recruiter directly.



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