Alhama Campus Manager

hace 1 semana

Murcia, Murcia, España Leading Edge Aviation A tiempo completo

Are you looking for a challenging and rewarding role that offers the opportunity to make a real impact on the student experience? We are seeking a highly skilled Senior Student Journey Coordinator to join our team at Leading Edge Aviation based in Alhama, Spain.

As a Senior Student Journey Coordinator, you will play a key role in developing and implementing strategies to enhance the student experience across all non-training related aspects. This includes collaborating with the Centre Manager and Senior Leadership Team to identify areas for improvement and develop initiatives to promote the business' commitment to excellence.

Key Responsibilities:

  • Develop and implement strategies to enhance the student experience.
  • Collaborate with the Centre Manager and Senior Leadership Team to identify areas for improvement.
  • Lead, support and motivate the Customer Experience team to maximise individual and team performance.
  • Manage the business' bedstock, including forecasting and ensuring sufficient availability to meet requirements.
  • Maintain a positive working relationship with accommodation owners, ensuring compliance with lease obligations and negotiating additional bedstock when required.
  • Oversight of external accommodation management, including maintenance and utilities, to ensure sites are safe and meet regulatory requirements.
  • Advise on complex accommodation queries or issues surrounding in-house occupants escalated by the Customer Experience team.
  • Oversee daily transport services provided to students, including timetabling and staff coverage.
  • Oversee the onboarding process for new students, collaborating with other departments to ensure a first-class experience.
  • Work closely with the UK Customer Experience Manager to transition students between campuses, ensuring a consistent approach to customer experience.
  • Manage visa applications for UK students travelling to Spain, liaising with local government agencies.
  • Tailor welfare and support services to students' individual needs while being culturally aware and sensitive.
  • Investigate and respond to complaints, escalating as necessary to reach the right outcome.
  • Manage the Alhama Student Council in collaboration with the Head of Training.

Requirements:

  • Exceptional customer service skills with a positive attitude.
  • Strong organisation and communication skills.
  • Innovative problem-solving skills with the ability to work independently.
  • A confident approach to people management with a proven track record of supporting teams.
  • Ability to adapt to changing situations and demonstrate cultural awareness.
  • Proficiency in Microsoft Office applications and CRM systems.
  • Previous managerial experience in the customer experience sector is highly advantageous.
  • Bilingualism with a strong command of English and Spanish.

Salary: €45,000 - €60,000 per annum depending on experience

Benefits:

  • Annual leave entitlement of 25 days plus bank holidays.
  • Life assurance.
  • Critical illness cover.
  • Ongoing training and development opportunities.
  • Family-friendly working options.
  • A positive and motivating working environment.

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