Alhama Campus Experience Director
hace 1 semana
Job Overview: We are seeking a highly skilled Customer Experience Manager to lead our Alhama campus team and ensure exceptional experiences for our students. The successful candidate will be responsible for developing and implementing strategies to enhance the student journey, while maintaining a positive working relationship with accommodation owners and managing the daily transport service.
About the Role:
- The Customer Experience Manager will collaborate with the Centre Manager and Senior Leadership Team to develop the customer experience across the Alhama Campus.
- This role requires strong management skills with a proactive and hands-on approach, as well as excellent communication and interpersonal skills.
- The ideal candidate will have a can-do attitude, be able to come up with solutions, and work on their own initiative within agreed policies and procedures.
Key Responsibilities:
- Develop and implement strategies to enhance the student journey and improve overall customer satisfaction.
- Maintain a positive working relationship with accommodation owners and negotiate to secure additional bedstock when required.
- Oversee the daily transport service provided to students, including timetabling and staff coverage.
- Manage visa applications for all UK students travelling to Spain, liaising with local government agencies.
- Investigate and respond to any complaints, escalating across the business when required to reach the right outcome.
Requirements:
- Exceptional customer service skills with a positive and approachable attitude.
- Strong organisation skills and a can-do attitude.
- Excellent communication and interpersonal skills both verbal and written.
- Ability to think creatively and come up with innovative solutions.
Salary: Estimated salary range €45,000 - €60,000 per annum, depending on experience.
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