Student Experience Director – Alhama Campus Lead
hace 3 semanas
About the Role:
We are seeking an exceptional Student Experience Director to lead our team at the Alhama campus. This is a pivotal role in ensuring students receive a world-class experience.
Key Responsibilities:
- Collaborate with the Centre Manager and Senior Leadership Team to develop and implement strategies for delivering exceptional student experiences across all aspects of the student journey.
- Lead, motivate, and support a high-performing Customer Experience team to maximize individual and team performance.
- Manage bedstock forecasting, ensuring sufficient availability to meet student requirements.
- Maintain positive relationships with accommodation owners, ensuring compliance with lease obligations and negotiating additional bedstock when needed.
- Oversight of external accommodation management, including maintenance and utilities, to ensure safety and regulatory compliance.
- Advise on complex accommodation queries or issues escalated by the Customer Experience team.
- Oversee daily transport services, including timetabling, staff coverage, and vehicle maintenance.
- Lead the onboarding process for new students, collaborating with other departments to deliver a first-class experience.
- Work closely with the UK-based Customer Experience Manager to ensure a consistent approach to student experiences across both campuses.
- Manage visa applications for UK students traveling to Spain, liaising with local government agencies.
- Provide welfare and support services tailored to individual needs, while being culturally aware and sensitive to circumstances.
- Investigate and respond to complaints, escalating as necessary to achieve the right outcome.
- Collaborate with the Head of Training to manage the Alhama Student Council.
Requirements:
- Exceptional customer service skills with a positive attitude.
- Strong organizational skills and a can-do attitude.
- Excellent communication and interpersonal skills.
- Innovative problem-solving skills, with the ability to work independently within agreed policies and procedures.
- Confident, effective, and empathetic people management skills.
- Able to support and challenge a team to deliver high performance.
Estimated Salary Range: €45,000 - €55,000 per annum, dependent on experience.
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