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Product Support Specialist

hace 2 meses

Madrid, Madrid, España Board International A tiempo completo
{"h1": "Product Support Specialist at Board International", "p": "At Board International, we empower businesses to make informed decisions with our cutting-edge financial and operational planning solutions. As a Product Support Specialist, you will be the primary point of contact for our customers and business partners, ensuring their success with the Board Platform.

Your key responsibilities will include:

* Investigating complex issues raised by Board users
* Collaborating with cross-functional teams to resolve technical issues
* Communicating with customers via email, calls, and ticketing platform
* Documenting issues as Knowledge Base articles
* Attending and supporting implementation projects onsite

To succeed in this role, you will need:

* A Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or a relevant field
* First experience with SaaS and Enterprise Performance Management (EPM) software
* Strong analytical and problem-solving skills
* Excellent written and verbal communication skills
* Ability to work against tight deadlines in a fast-paced environment

If you are a detail-oriented and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.

At Board International, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and empowered to succeed.

We look forward to hearing from you"}