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Customer Success Partner
hace 2 meses
About the Role:
The Customer Success Partner (CSP) at SAP SE is responsible for the daily management of assigned Cloud customer accounts in the EMEA Region. This includes developing account management strategies and engagement plans to ensure profitable growth within these customers.
Key Responsibilities:
- Manage the overall customer relationship in close alignment with sales teams.
- Accountable for customer's overall success, including renewals, adoption of SAP Signavio's solutions, customer health, and satisfaction.
- Develop a joint success plan based on customer's business goals and objectives.
- Maintain strategic alignment with customer and drive goal achievement through effective communication and issue mitigation.
- Conduct periodic customer reviews to assess progress and identify areas for improvement.
- Identify renewal risk and collaborate with internal teams to ensure a successful renewal.
- Identify upsell opportunities and develop strategies to leverage customer relationships for commercial growth.
- Act as an interface between product management and the customer to drive product development and improvement.
- Serve as the voice of the customer and share insights about customer use cases and issues with SAP Signavio's Product team.
- Collaborate with Professional Services for customer enablement and deployments.
Requirements:
- 5+ Years' experience in business process management or process consulting.
- Prior experience in Customer Success Management, Technical Account Management.
- Profound experience in large enterprise business transformations covering the implementation journey and customer value realization.
- Proven ability to collaborate, build strong relationships and lead the conversation from executive level down with customers and within SAP.
- Deep understanding of SaaS Business Process Management technology or closely related.
- Demonstrated ability to manage priorities in complex problem-solving scenarios.
- Fluent in English & Spanish. Italian and Portuguese would be a plus.
