Luxury Reservation Consultant

hace 2 días

Barcelona, Barcelona, España Accor Global Reservation Centre A tiempo completo
About the Role

We are seeking a highly skilled and passionate individual to join our team as a Luxury Reservation Consultant at Accor Global Reservation Centre. As a key member of our international team, you will be responsible for delivering exceptional customer experiences to our guests, providing personalized recommendations, and showcasing our world-class luxury properties.

Key Responsibilities
  • Respond to guest inquiries in a professional and courteous manner, providing tailored solutions to meet their needs.
  • Develop and maintain in-depth knowledge of our luxury hotels and destinations, enabling you to make informed recommendations and create memorable experiences for our guests.
  • Collaborate with colleagues to ensure seamless communication and delivery of exceptional service standards.
  • Stay up-to-date with industry trends, competitor analysis, and market insights to continuously improve our services and offerings.
Requirements
  • Relevant experience in sales, customer service, hospitality, or tourism, with a background in luxury travel a plus.
  • Native or proficiency level in German and fluency in English (C1-C2).
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer
  • A comprehensive training program to ensure a smooth transition into the role and ongoing professional development opportunities.
  • A dynamic and inclusive work environment, celebrating diversity and promoting a culture of excellence.
  • Competitive compensation and benefits package, including exclusive discounts at our iconic properties worldwide.
  • Opportunities for career growth and advancement within the company.

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