Luxury Reservation Consultant

hace 4 días

Barcelona, Barcelona, España Accor GRC Barcelona A tiempo completo
About the Role

We are seeking a highly skilled and passionate individual to join our team as a Luxury Reservation Consultant at Accor GRC Barcelona. As a key member of our team, you will be responsible for delivering exceptional customer service and providing personalized travel experiences to our guests.

Key Responsibilities
  • Guest Interaction: Respond to guest requests in a professional and courteous manner, providing tailored solutions to meet their needs.
  • Travel Planning: Book luxury travel experiences to global destinations, taking into account guest preferences and requirements.
  • Knowledge Sharing: Share your expertise and passion for hospitality with guests, making recommendations to enhance their travel experience.
What We Offer
  • Comprehensive Training: A dedicated training program to ensure you have the skills and knowledge to excel in your role.
  • Inclusive Work Environment: Join a diverse and dynamic team where everyone is valued and respected.
  • Collaborative Culture: Work with a team of passionate individuals who are dedicated to delivering exceptional results.
  • Exclusive Benefits: Enjoy attractive discounts at our properties worldwide, daily meal allowance, and private health insurance.
  • Incentive Program: Earn rewards based on your performance and contributions to the team.
  • Global Opportunities: Make a global impact by connecting with guests from around the world.
Requirements
  • Relevant Experience: Background in sales, customer service, hospitality, or tourism, with a passion for luxury travel.
  • Language Skills: Native or proficiency level in German and fluency in English (C1-C2).
  • Tech Savvy: Comfortable with computers and new software.
  • Passion for Travel: Genuine interest in travel and hospitality.
  • Active Listener: Ability to understand and respond to guests' needs.
  • Excellent Communicator: Strong verbal and written communication skills.
  • Customer Service: Solid understanding of service principles and best practices.
  • Responsible: Strong sense of responsibility and accountability.
  • Eager to Learn: Curious and eager for self-development.
  • Team Player: Collaborative and respectful in a diverse multicultural environment.

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