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Luxury Reservation Consultant
hace 2 meses
We are seeking a highly skilled and passionate individual to join our team as a Luxury Reservation Consultant at the Accor Global Reservation Centre. As a key member of our international team, you will play a vital role in delivering exceptional customer experiences to our guests.
Key Responsibilities- Guest Interaction: Respond to guests' requests in a personalized and unscripted environment, showcasing your knowledge and passion for hospitality.
- Travel Recommendations: Share your expertise and make thoughtful recommendations to help guests choose the right room and package for their needs.
- Global Reach: Connect with guests from around the world, making a global impact through your work.
- Comprehensive Training: A dedicated training plan to help you understand our culture, values, business, and quality standards.
- Inclusive and International Workplace: Join a diverse, inclusive, and enjoyable work environment where you can benefit from the diversity of over 30 nationalities.
- Collaborative Atmosphere: Engage with a team of passionate individuals dedicated to excellence.
- Exclusive Discounts: Enjoy attractive discounted rates at our iconic properties worldwide.
- Daily Meal Allowance: Enjoy daily meals with our food allowance.
- Health & Wellbeing: We provide you with private health insurance and activities to support wellness initiatives.
- Incentive Plan: Earn rewards based on smart goals.
- Community Involvement: Participate in opportunities to give back and make a positive impact in the community.
- Relevant Experience: Background in sales, customer service, hospitality, or tourism. Luxury travel experience is a plus.
- Language Skills: Native or proficiency level in French and fluency in English (C1-C2).
- Tech Savvy: Comfortable with computers and new software.
- Passion for Travel: Genuine interest in travel and hospitality.
- Active Listener: Ability to understand and respond to guests' needs.
- Excellent Communicator: Strong verbal and written communication skills.
- Customer Service: Solid understanding of service principles and best practices.
- Responsible: Strong sense of responsibility and accountability.
- Eager to Learn: Curious and eager for self-development.
- Team Player: Collaborative and respectful in a diverse multicultural environment.
