Maintenance Solutions Expert
hace 4 semanas
Be Part of Our Maintenance Revolution
At Fracttal, we're redefining the global maintenance landscape, and we're looking for a skilled Maintenance Solutions Expert to join our team.
About the Role
As a Maintenance Solutions Expert, you'll be responsible for providing high-quality technical assistance and advisory to users, ensuring quick and effective remote responses and solutions to functional issues. You'll also manage service-related projects, reducing and optimizing the customer's time-to-value.
Key Responsibilities
• Provide technical consulting and support to customers via chat, email, and phone regarding our solution.
• Manage support tickets through the Help Desk, addressing Level 1 and Level 2 technical requests and gathering all required information from users.
• Resolve functional issues reported in daily support tickets, providing timely technical assistance to users.
• Maintain daily communication with active customers, ensuring optimal service delivery, and proposing ongoing technical and commercial improvements based on customer feedback.
• Evaluate the severity of incidents, analyze problems, run tests to determine impact (local or global), document issues, and escalate to the Product and Technology area if necessary while keeping customers updated.
• Offer consultative guidance, recommending the most suitable products to meet customers' technical needs.
• Oversee onboarding projects for new customers, ensuring smooth transitions, successful implementation, and full platform adoption.
• Conduct periodic audits for strategic customers to evaluate Fracttal's usability and optimize performance.
Requirements
• Professional degree in Systems, Informatics, Mechanical Engineering, or related fields.
• Native Spanish speaker (mandatory).
• Advanced English proficiency (mandatory).
• Excellent communication, interpersonal, and writing skills, especially for explaining complex technical concepts (mandatory).
• Strong learning ability and curiosity to stay updated with new technologies (mandatory).
What We Offer
• Permanent Employment Contract: Enjoy job stability with a permanent contract.
• Competitive Salary: Your salary will be aligned with the market standards.
• Hybrid Work Model: Split your time between 3 days at our coworking space in Alcobendas and 2 days working from home.
• Performance Bonus: Receive bonuses for achieving your goals.
• Continuous Learning: Personal and professional growth is one of our core values.
• We offer a study financing policy.
• Supplementary Health Insurance: Your health and well-being matter to us.
• Pet-Friendly Bonus: If you have furry friends, you'll receive a pet-friendly bonus because they're important to us too.
• Fitness Bonus: If you're into a healthy and active lifestyle, we offer a subsidy for your fitness activities.
• Wellness Sessions: Prioritize self-care with our "Wellness Time" sessions designed to promote well-being.
• Birthday Off: We celebrate birthdays here. You'll get a day off to enjoy your special day.
• Additional Marriage Leave: Planning to get married? You'll have extra days off to celebrate your wedding.
-
Presales Solutions Expert
hace 6 días
Alcobendas, Madrid, España Arrow Electronics A tiempo completoJob Title: Presales Solutions ExpertAt Arrow Electronics, we are seeking a Presales Solutions Expert to join our team. As a Presales Solutions Expert, you will work in the technical department in tandem with sales representatives to sell and promote the company's products and solutions to our customers.Your Key Responsibilities:Providing technical knowledge...
-
AI Solutions Expert
hace 4 semanas
Alcobendas, Madrid, España VusionGroup SA A tiempo completoJob Title: AI Solutions ExpertJob Summary: We are seeking an AI Solutions Expert to join our team at VusionGroup SA. As a key member of our sales team, you will be responsible for managing Proof of Concept (PoC) projects to achieve sales targets in the Iberia region.Key Responsibilities:Provide expertise on our AI solutions and demonstrate their value during...
-
Technical Product Support Specialist
hace 3 semanas
Alcobendas, Madrid, España Schindler Group A tiempo completoWe are seeking a talented Technical Product Support Specialist - Global Maintenance Expert to join our team at Schindler Group. In this role, you will play a critical part in providing technical support for our global maintenance activities and ensuring the smooth operation of our finance and back-office operations.Key Responsibilities:Provide technical...
-
Digital Commerce Solutions Expert
hace 1 hora
Alcobendas, Madrid, España Avanade A tiempo completoJob OverviewWe are seeking an experienced Digital Commerce Solutions Expert to join our team at Avanade. In this role, you will be responsible for implementing Dynamics 365 Commerce solutions and ensuring they operate smoothly.About the RoleAs a Digital Commerce Solutions Expert, you will work closely with clients to understand their business requirements...
-
Digital PLM Solutions Expert
hace 2 horas
Alcobendas, Madrid, España Ats Global A tiempo completoAbout Ats GlobalAts Global, a partner of Siemens Digital Industries Software, is dedicated to helping companies incorporate technology and knowledge. We blur the boundaries between the physical and virtual, disciplines, product and process, design and manufacturing, integrating the entire value chain.Job OverviewWe are seeking an experienced Digital PLM...
-
UX/UI Designer
hace 4 semanas
Alcobendas, Madrid, España Kapsch A tiempo completoJob Title: UX/UI Designer - Mobility Solutions ExpertDescription: Kapsch is a leading global technology company with a rich history of innovation. As a family-owned business founded in 1892, we have 130 years of experience shaping the future of transportation.We are seeking a talented UX/UI Designer to join our team and contribute to the development of...
-
Maintenance Heroes Advocate
hace 2 semanas
Alcobendas, Madrid, España Fracttal A tiempo completoBe a Game-Changer in Maintenance and Asset ManagementAre you passionate about technology and eager to make a real impact in the world? Fracttal is looking for talented professionals to join our team and contribute to the digital transformation of the Maintenance and Asset Management industry. As a Maintenance Heroes Advocate, you will be part of an...
-
Digital PLM Solutions Expert
hace 2 semanas
Alcobendas, Madrid, España ATS Global A tiempo completoAbout the RoleWe are seeking a highly skilled PLM Specialist to join our dynamic team at ATS Global. As a key member of our technical team, you will be responsible for providing expert technical support and guidance on the implementation and deployment of Teamcenter Siemens software solutions.Main Responsibilities:Technical Expertise: Provide in-depth...
-
Technical Product Support Specialist
hace 4 semanas
Alcobendas, Madrid, España Schindler Group A tiempo completoWe're Looking for a Technical Product Support SpecialistAt Schindler Group, we're seeking a highly skilled Technical Product Support Specialist to join our team. As a key member of our global maintenance team, you'll be responsible for providing technical support to our clients and ensuring the smooth operation of our finance and back-office systems.Key...
-
Fortinet Solutions Expert
hace 2 semanas
Alcobendas, Madrid, España Arrow Electronics A tiempo completoJob Title: Presales Engineer, FortinetAbout the Role:Arrow Electronics is seeking an experienced Presales Engineer to join our team. As a Presales Engineer, you will work closely with sales representatives to sell and promote assigned vendor's products.Key Responsibilities:Deliver customized demos and presentations to customersConduct training and webinars...
-
Technical Solutions Specialist
hace 4 semanas
Alcobendas, Madrid, España Arrow Electronics A tiempo completoJob Description:About Arrow Electronics, a leading provider of innovative IT solutions, we're seeking a skilled Technical Solutions Specialist to join our team. As a Technical Solutions Specialist, you'll work closely with sales representatives to advise and counsel partners on the best security solutions for their business needs. Your key responsibilities...
-
High-Tech Separation Solutions Expert
hace 6 días
Alcobendas, Madrid, España Pall A tiempo completoCompany OverviewPall Corporation is a global leader in high-tech filtration, separation, and purification solutions.
-
Technical Product Support Specialist
hace 2 semanas
Alcobendas, Madrid, España Schindler Group A tiempo completoTechnical Product Support Specialist Job DescriptionWe Elevate... Your ResponsibilitiesKey Responsibilities:Provide technical support to the FSS Solutions team on global maintenance and new technology implementation.Work with various technical business systems and procedures to identify and solve problems.Collaborate with the team to develop and implement...
-
Technical Solutions Consultant, Fortinet
hace 2 semanas
Alcobendas, Madrid, España Arrow Electronics, Inc. A tiempo completoAbout the Role:We are seeking a highly skilled Technical Solutions Consultant, Fortinet to join our team. As a member of our sales team, you will work closely with customers to understand their network security needs and provide expert advice on the best solutions to meet those needs.Key Responsibilities:Provide technical knowledge and expertise to customers...
-
SAP MDM Expert
hace 4 semanas
Alcobendas, Madrid, España Bestsecret A tiempo completoAbout BestSecret GroupWe are a leading European members-only online destination for premium and luxury off-price fashion. Our tech-focused mindset and strong commitment to sustainability drive a unique experience for our members.With almost 100 years of experience behind us, and a major tech transformation ahead, BestSecret is scaling at pace to become one...
-
HR Advisory Expert
hace 4 días
Alcobendas, Madrid, España Iron Mountain A tiempo completoJob SummaryWe are seeking an experienced HR Advisory Expert to join our team at Iron Mountain. In this role, you will play a pivotal part in supporting the HR function by providing expert advice and guidance to HR people leaders and teams.About UsIron Mountain is a global leader in storage and information management services trusted by over 225,000...
-
SAP MDM Expert
hace 1 mes
Alcobendas, Madrid, España BestSecret A tiempo completoAbout BestSecret GroupWe are a leading European members-only online destination for premium and luxury off-price fashion. Our tech-focused mindset and strong commitment to sustainability drive a unique experience for our members. With a strong commitment to innovation, we are scaling at pace to become one of Europe's most exciting ecommerce players.Lead SAP...
-
Technical Solutions Specialist
hace 4 semanas
Alcobendas, Madrid, España Arrow Electronics, Inc. A tiempo completoJob Description:Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges.We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel...
-
UX/UI Designer
hace 2 semanas
Alcobendas, Madrid, España Kapsch Trafficcom Transportation Sa. A tiempo completoAbout the Role: Kapsch Trafficcom Transportation Sa. is seeking a talented UX/UI Designer to join its team. The ideal candidate will have a strong background in user experience and interface design, with experience in creating intuitive and user-friendly digital products and services.Duties and Responsibilities: As a UX/UI Designer, you will be responsible...
-
Field Engineering Program
hace 2 semanas
Alcobendas, Madrid, España FieldCore A tiempo completoJob Title: Field Engineering Program - Generator ExpertAbout FieldCore: FieldCore is a global company that provides power generation equipment installation and maintenance services. Our team is looking for a skilled Generator Specialist to join our Field Engineering Program.Job Summary: As a Generator Specialist, you will be responsible for providing...