Medical Electronics Service Expert

hace 3 semanas


Madrid, Madrid, España Abbott A tiempo completo

About Abbott: A Global Leader in Healthcare

At Abbott, you'll have the opportunity to work on cutting-edge medical technologies and make a meaningful impact on people's lives. With a strong focus on innovation, we're always looking towards the future and anticipating changes in medical science and technology.

Job Title: Medical Electronics Service Expert

**Job Summary**
Responsible for installing, upgrading, repairing, and performing preventive maintenance on capital equipment part of Abbott's medical product portfolio, ensuring compliance with Abbott's code of conduct, regulations, and quality policies and procedures. As a Medical Electronics Service Expert, you will be the key to delivering exceptional service excellence to our customers, working closely with the central dispatch team and local sales and clinical staff to drive revenue growth and profitability.

**Key Responsibilities:**
• Provide hardware and software field support, including system installation, maintenance, calibration, upgrades, troubleshooting, and repair. This includes demo system maintenance and preparation for congresses.
• Collaborate with the central dispatch team and local sales/clinical staff to optimize scheduling of field interventions, ensuring seamless customer experiences.
• Document field service interventions according to QA system requirements, maintaining high-quality records that meet regulatory standards.
• Report capital equipment incidents, adhering to QA system requirements and ensuring prompt resolution of issues.
• Deliver technical assistance and support for in-house training courses and congresses, empowering internal teams and external partners.
• Provide system maintenance and troubleshooting training to customer biomedical engineering departments and Abbott sales and field clinical staff, fostering a culture of expertise and knowledge sharing.
• Travel extensively, both domestically and internationally, responding to ad-hoc requests and sometimes requiring short notice.

**Requirements:**
• Bachelor's degree in electronics or engineering, or equivalent qualifications.
• Minimum 5 years of experience in medical electronics service or a related field service role.
• Strong communication skills, both verbal and written, with English being a must and any additional European languages being a plus.
• Proficiency in electronic and mechanical skills, including troubleshooting, with a strong understanding of MSOffice and Windows platforms.
• Ability to lift products and materials related to system installation, occasionally requiring physical exertion.
• Familiarity with Cathlab and operating room procedures and protocols would be beneficial, as would experience with medical devices and software-based medical systems.
• Natural abilities such as teamwork, stress resistance, discretion, effective communication, and flexibility are essential in this role.
• Ability to work independently in fast-paced environments with minimal supervision and respond to situations at short notice.
• Willingness to travel frequently, adapting to changing circumstances and priorities.

**Benefits:**
As an Abbott employee, you can expect:
• Competitive salary, estimated at around $85,000 - $115,000 per annum, depending on location and experience.
• Opportunities for career development and growth within an international company, empowering you to achieve your professional goals.
• Recognition as one of the most admired companies in the world by Fortune and one of the best big companies to work for, promoting a diverse and inclusive workplace environment.
• Access to comprehensive benefits packages, ensuring your well-being and supporting your overall quality of life.
• A dynamic and supportive team environment that fosters collaboration, innovation, and continuous learning.
• The chance to make a tangible difference in people's lives through your work, aligning with Abbott's mission to improve health and access to care.


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