EV Charging Solutions Expert

hace 5 días


Madrid, Madrid, España Delta Electronics A tiempo completo

Delta Electronics is a leading provider of innovative power and energy management solutions for various industries. As an EV Charging Solutions Expert, you will play a critical role in ensuring the smooth operation of our electric vehicle charging systems.

Job Summary

We are seeking a highly skilled Remote Support Engineer Level 2 to join our team. The successful candidate will be responsible for providing technical support and assistance to customers and colleagues related to our full range of EV Chargers.

Key Responsibilities:

  • Handle service cases to closure in our case handling system.
  • Provide support to Level 1 representatives when required.
  • Evaluate and escalate complicated issues to Level 3 engineers.
  • Perform remote diagnostics and service of products.
  • Initiate on-site interventions (to be done by service partners in the country/region).
  • Create adequate repair instructions.
  • Determine required spare parts.
  • Support field service engineers.
  • Test the product after service.
  • Communicate results to customers.
  • Carr out training sessions for Level 1 representatives, customers, and service partners.

Required Qualifications:

  • Bachelor's degree in electrical maintenance, electro technical services, electrical engineering, or related majors.
  • Certification for service and maintenance in electrical installations.
  • Good understanding of networks and computers.
  • Strong analytical and diagnostic skills.
  • Excellent communication skills in English and Spanish.

Estimated Salary Range: $65,000 - $85,000 per year.

This position offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and experienced professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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