Electrical Vehicle Charging Solutions Specialist

hace 5 días


Madrid, Madrid, España Delta Electronics A tiempo completo

Company Overview

Delta Group, a leading provider of innovative energy solutions, has established a strong presence in the EMEA region since 1995. With a commitment to delivering clean and efficient energy solutions, Delta continues to invest in research and development to support key businesses with advanced technology.

Salary

The estimated annual salary for this role is between $60,000 - $80,000, depending on experience and qualifications.

Job Description

We are seeking a native Spanish-speaking Remote Support Engineer Level 2 to join our Electric Vehicle Charging Solutions Team. As part of the Remote Support Team, you will provide technical assistance to customers and colleagues, diagnosing and troubleshooting issues related to our range of EV Chargers. Your responsibilities will include handling service cases to closure, supporting Level 1 reps when needed, and escalating complicated issues to Level 3.

Key Responsibilities:

  • Remote diagnostics and service of products
  • Initiation of on-site interventions (to be done by service partner in the country/region)
  • Creation of repair instructions
  • Request and support field service engineers
  • Test the product after service
  • Communication of results to the customer

Qualifications:

  • Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors
  • Certified for service and maintenance in electrical installations
  • Good understanding of networks and computers
  • Very good communication skills in English and Spanish

Benefits

This role offers a competitive salary, opportunities for professional growth, and a dynamic work environment.



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