Electric Vehicle Charging Solutions Support Specialist

hace 4 días


Madrid, Madrid, España Delta Electronics A tiempo completo

About the Role

We are seeking a highly skilled Electric Vehicle Charging Solutions Support Specialist to join our team at Delta Electronics. As a key member of our Remote Support Team, you will be responsible for providing exceptional support to customers and colleagues related to our full range of EV Chargers.

Key Responsibilities

  • Handle service cases to closure in our case handling system.
  • Provide support to Level 1 technicians when required.
  • Evaluate complicated issues and escalate them to Level 3 as necessary.
  • Perform remote diagnostics and service of products.
  • Initiate on-site interventions (to be conducted by service partners in the country/region).
  • Create comprehensive repair instructions.
  • Determine required spare parts and request their delivery.
  • Assist field service engineers with technical queries.
  • Test the product after service and communicate the results to the customer.
  • Occasionally conduct training sessions for Level 1 technicians, customers, and service partners.
  • Periodically handle onsite field service to maintain personal knowledge and skillset.
  • Communicate identified product issues to Quality and Master Service Engineer teams.

Qualifications

  • A degree in electrical maintenance, electro-technical services, electrical engineering, or a related major.
  • Certification for service and maintenance in electrical installations.
  • A solid understanding of networks and computers.
  • Excellent analytical and diagnostic skills.
  • Proficiency in English and Spanish, with strong communication skills.
  • Experience with service processes.
  • Familiarity with MS Office applications.
  • A valid Class B driver's license is an asset.
  • Previous experience in a similar remote support or field service role.
  • An organized approach to work, with ability to adapt to fast-paced environments and shifting priorities.

Salary Estimate

$65,000 - $85,000 per annum, depending on location and experience.



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