Electric Vehicle Charging Solutions Engineer
hace 1 día
Delta Energy Systems established its EMEA operation in 1995 to pursue its corporate mission of providing innovative, clean, and efficient energy solutions. For nearly two decades, the company has dedicated itself to R&D to support businesses with advanced technology and solutions. Delta has inherited excellent engineering resources and power design knowledge since 1906 through acquisitions, enabling it to offer complex high-power solutions and strengthen its position in the European market.
We are seeking a native Spanish-speaking Remote Support Engineer Level 2 for our service operations related to Electric Vehicle Charging Solutions. As part of the Remote Support Team, you will support customers and colleagues with diagnostics and troubleshooting, order spare parts, book field service technicians, and remotely assist them to complete jobs and restore product functionality. Our team handles both preventive and corrective maintenance, primarily supporting professional clients (B2B) but occasionally end clients as well.
Your Key Responsibilities:
- Handle service cases to closure in our case handling system.
- Support Level 1 when required.
- Evaluate complicated issues and escalate to Level 3 when necessary.
- Initiate on-site interventions through service partners in various countries or regions.
- Create adequate repair instructions.
- Determine required spare parts.
- Test products after service.
- Communicate results to customers.
- Ocasionally conduct trainings for Level 1, customers, and service partners.
- Ocasionally perform onsite troubleshooting.
Requirements:
- Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors.
- Certified for service and maintenance in electrical installations.
- Good understanding of networks and computers.
- Excellent technical analytical and diagnostics skills.
- Very good communication skills in English and Spanish.
- Experience with service processes.
Salary Estimate: $80,000 - $110,000 per year, based on industry standards and location. This estimate is subject to change and may vary depending on factors such as experience and qualifications.
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