Public Safety Solutions Manager

hace 2 días


Madrid, Madrid, España Axon A tiempo completo

Company Overview

Axon is a leading provider of innovative public safety solutions, dedicated to protecting life, truth, and communities.

About the Role

We are seeking a highly motivated Regional Success Manager (RSM) to drive customer success and adoption of our TASER and Axon products in Spain and Portugal. As RSM, you will work closely with the Country Manager, Sales and Engineering teams, local partners, and distributors to support our customers and achieve sustained growth in the region.

Your Day-to-Day Responsibilities

  • Follow up on customer requests and provide timely support
  • Collaborate with the sales team to drive existing customer success
  • Develop knowledge base for distributors and enhance public perception of our products
  • Manage tickets and RMA processes, working closely with internal teams
  • Travel may be required up to 40%
  • Coordinate regular calls with existing customers and focus on customer loyalty
  • Identify new opportunities for customers to succeed with Axon products
  • Facilitate integration with existing customer platforms and perform installations/commissioning as needed

What We're Looking For

  • Tactical focus on managing customer success adoption
  • Mission-driven mentality, highly motivated, with a drive to execute tasks
  • Ability to operate autonomously and take responsibility
  • Strong understanding of customer success in territory and service management
  • Fluent English and Spanish language skills, with strong communication skills
  • Portuguese language skills are a plus
  • Strong public speaking skills and ability to travel to other countries as required

Estimated Salary: €60,000 - €80,000 per year



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