CRM Salesforce Central Key User/Ambassador

hace 3 días

Madrid, Madrid, España Mystery Project A tiempo completo
Customer Engagement Specialist

We are seeking a highly skilled Customer Engagement Specialist to join our eBusiness team at Mystery Project. As a key member of our team, you will be responsible for driving the implementation of Salesforce CRM and supporting our transformation to a more customer-centric organization.

Key Responsibilities:

  • Project Management: Lead selected market projects, taking market requirements to the project team and IT. Manage business necessary workflows and interfaces within CRM. Drive reporting to support management using data-driven decision-making processes.
  • Management Counseling: Consult EMEA-Management on available system capabilities. Drive reporting to support management using data-driven decision-making processes. Support implementing business workflows.
  • Engagement & Communication: Serve as EMEA Salesforce CRM ambassador and connection to the markets/channels. Facilitate effective communication with stakeholders to gather business feedback, user requirements, and additional system changes.
  • Support and Training: Serve as the primary point of contact for business concerning support queries and issues. Escalate complex issues to appropriate central teams. Create market-specific training materials and conduct training sessions to ensure Salesforce CRM functionality.

We Offer:

  • Immediate, indefinite, and stable incorporation into a top-level multinational.
  • Salary based on experience provided.
  • Hybrid format, 2 days teleworking, 3 days in the office.
  • 9:00 pm to 18:00 pm.
  • Various social benefits, continuous training provided by the company.
  • Please attach your CV in English.
  • Bachelor's Degree in Business Administration, Information Technology, or related field preferred.
  • 3+ years of experience in sales, marketing, or related field.
  • Advanced level of English skills and effective communicator.
  • Project Management skills.
  • Experience working with remote/diverse teams.
  • Knowledge about CRM-Salesforce.

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