Crm Salesforce Central Key User/Ambassador
hace 3 días
We are seeking a highly skilled Customer Engagement Specialist to join our eBusiness team as a Salesforce CRM Key User. As a key member of our team, you will be responsible for driving forward the digital services & solutions portfolio for the EMEA business unit.
Key Responsibilities- Project Management: Lead selected market projects, taking market requirements to the project team and IT. Manage business necessary workflows and interfaces that are within CRM.
- Management Counseling: Consult EMEA-Management on available system capabilities. Drive reporting to support management using data-driven decision-making processes & support implementing business workflows.
- Engagement & Communication: Serve as EMEA Salesforce CRM ambassador and connection to the markets/channels. Facilitate effective communication with stakeholders to gather business feedback, user requirements, and additional system changes.
- Support and Training: Serve as the primary point of contact for business concerning support queries and issues, escalating complex issues to appropriate central teams, creating market-specific training materials and conducting training sessions to ensure Salesforce CRM functionality.
- Bachelor ́s Degree in Business Administration, Information Technology or related field preferred.
- 3+ years of experience in sales, marketing or related field.
- Advanced level of English skills and effective communicator.
- Project Management skills.
- Experience working with remote/diverse teams.
- Knowledge about CRM-Salesforce.
- Immediate, indefinite and totally stable incorporation into a top-level multinational.
- Salary based on experience provided.
- Hybrid format, 2 days teleworking, 3 days in the office.
- Various social benefits, continuous training provided by the company.
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