Aplicar En 3 Minutos: Business Development Manager, Principal

hace 3 semanas

Barcelona, Barcelona, España Ptc A tiempo completo

**Transforming Business Outcomes with Ptc**

Our world is evolving at an unprecedented pace, and ptc is at the forefront of this transformation. Our innovative software bridges the gap between the physical and digital worlds, empowering companies to streamline operations, create superior products, and unlock new possibilities for growth. At the heart of our success are our people – a diverse, global team of over 7,000 individuals who share a common purpose: to foster opportunities for growth, learning, and exploration. As a global leader in the industry, we celebrate the differences that make us unique and strive to create an environment where ideas thrive and diversity is valued.

The PTC Customer Success Management team is dedicated to the growth and success of our Enterprise customers. We achieve this by helping them unlock the full potential of their investments in PTC solutions. Our Customer Success Managers are passionate about delivering exceptional customer experiences and are devoted to driving customer success.

As a key member of our account team, the Customer Success Manager plays a critical role in ensuring the adoption and realization of value from our solutions. This exciting position offers the opportunity to work closely with senior leaders, provide guidance to executive, program, and technical teams, and act as the voice of the customer within PTC. If you have a deep understanding of domain experience and relationship management, we encourage you to join our team.

Responsibilities:

  • Advance PTC's relationship with Direct Strategic/Enterprise and Commercial customers.
  • Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion, and renewal.
  • Function as a trusted advisor for the client's executive, program, and technical teams, collaborating tightly with PTC stakeholders.
  • Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities.
  • Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support.
  • Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors.
  • Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions.

Preferred Skills and Experience:

  • Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences from executive decision-makers to staff at all levels.
  • Domain experience in the CAD, PLM, IIoT, or other applicable engineering fields with an understanding of the settings in which PTC's solutions are implemented.

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