Box Office Manager

hace 4 semanas


Madrid, Madrid, España Blackpool Grand Theatre A tiempo completo
Theatre Box Office Lead - Customer Experience Expert

The Blackpool Grand Theatre is seeking a highly skilled and experienced Theatre Box Office Lead - Customer Experience Expert to join our dynamic Audiences, Marketing and Sales team. As a key member of the team, you will be responsible for providing exceptional customer service and leading a small team of skilled sales professionals to achieve our ambitious revenue goals.

Key Responsibilities:

  • Provide direction and guidance to team members to ensure the delivery of tasks to a high standard.
  • Monitor quality standards and offer feedback and support to team members.
  • Work closely with the Marketing Manager and Data and Insights Manager to advance our revenue acceleration programme.
  • Utilise box office systems effectively and optimise sales opportunities.
  • Promote our activities and build awareness amongst peers in the sales and revenue industry.

Requirements:

  • Passion for delivering exceptional customer service.
  • Experience in sales leadership in events.
  • Skilled at working in a team and efficiently delivering on targets.
  • Able to work effectively in a fast-paced environment.

About Us:

The Blackpool Grand Theatre is a thriving arts venue dedicated to providing high-quality entertainment to our audiences. We are committed to inspiring a life-long love of theatre and are seeking an exceptional individual to join our team.


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