Dutch Customer Service Representative
hace 2 semanas
Job Description
As a Customer Service Representative on this project, you will be the first point of contact for clients of a leading bank.
Responsibilities:
- Handle client inquiries, technical complaints, and questions related to online banking and phone apps, providing end-to-end solutions for any technical issues.
- Assist clients with queries about their cards, accounts, payment status, and fraud, adhering to specific procedures via phone and email.
- Use multiple systems to find the best solutions for clients and accurately log all actions taken during client interactions.
- Answer questions and explain the necessary next steps, requiring patience and empathy.
- Participate in the Fraud/Phishing service during working hours, maintaining strict security procedures around sensitive data and providing accurate information.
Training:
- Two-week training program covering all aspects of the role.
- Initial focus on the technical helpdesk, followed by a nurturing period and additional training for the Talk & Help Desk.
At NordsAbroad, we are committed to providing exceptional customer service in the banking sector.
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