IT Support Professional for Driveline Technologies

hace 3 semanas


La Coruña, La Coruña, España Gkn Automotive A tiempo completo

About GKN Automotive
GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.

Job Summary
The IT Support Professional for Driveline Technologies will be the main point of contact for all IT-related issues and requests. This role ensures that incidents and service requests are handled efficiently, either by resolving them directly or bringing them up appropriately. The goal is to deliver high-quality support and maintain customer satisfaction through a single point of service.

Key Responsibilities

  • Service Desk Operations: Act as the main point of contact for all IT-related inquiries, incidents, and service requests. Log, prioritize, and assign incidents and requests using the ticketing system.
  • Provide Level 1 support for all IT issues, ensuring prompt resolution of common technical problems. Monitor ticket queues to ensure timely resolution in line with Service Level Agreements (SLAs).
  • Communicate incident status updates to users in a clear and concise manner. Escalate complex issues to Level 2 or specialized support teams while ensuring effective communication.
  • Liaise with other IT teams to provide a seamless support experience for end-users. Track critical issues to ensure a prompt and appropriate response.
  • User Support and Training: Assist end-users in using collaboration tools, applications, and IT systems effectively. Provide basic training or information sessions on frequently used tools and processes. Develop user-friendly guides and documentation for common support topics.

Skills and Qualifications
This role requires a minimum of 2 years of experience in IT service desk or Level 1 support roles. The ideal candidate should have a solid understanding of Windows environments, familiarity with ITSM tools (e.g., Xurrent, ServiceNow, Jira), and basic knowledge of networking concepts, hardware, and software troubleshooting. Excellent communication and interpersonal skills are essential for this role.

Estimated Salary Range:$65,000 - $80,000 per year, depending on location and experience.



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