IT Support Professional for Driveline Technologies
hace 3 semanas
About GKN Automotive
GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.
Job Summary
The IT Support Professional for Driveline Technologies will be the main point of contact for all IT-related issues and requests. This role ensures that incidents and service requests are handled efficiently, either by resolving them directly or bringing them up appropriately. The goal is to deliver high-quality support and maintain customer satisfaction through a single point of service.
Key Responsibilities
- Service Desk Operations: Act as the main point of contact for all IT-related inquiries, incidents, and service requests. Log, prioritize, and assign incidents and requests using the ticketing system.
- Provide Level 1 support for all IT issues, ensuring prompt resolution of common technical problems. Monitor ticket queues to ensure timely resolution in line with Service Level Agreements (SLAs).
- Communicate incident status updates to users in a clear and concise manner. Escalate complex issues to Level 2 or specialized support teams while ensuring effective communication.
- Liaise with other IT teams to provide a seamless support experience for end-users. Track critical issues to ensure a prompt and appropriate response.
- User Support and Training: Assist end-users in using collaboration tools, applications, and IT systems effectively. Provide basic training or information sessions on frequently used tools and processes. Develop user-friendly guides and documentation for common support topics.
Skills and Qualifications
This role requires a minimum of 2 years of experience in IT service desk or Level 1 support roles. The ideal candidate should have a solid understanding of Windows environments, familiarity with ITSM tools (e.g., Xurrent, ServiceNow, Jira), and basic knowledge of networking concepts, hardware, and software troubleshooting. Excellent communication and interpersonal skills are essential for this role.
Estimated Salary Range:$65,000 - $80,000 per year, depending on location and experience.
-
IT Support Specialist for Driveline Technology
hace 6 días
La Coruña, La Coruña, España Gkn Automotive A tiempo completoCompany OverviewGKN Automotive is a leading manufacturer of driveline technologies, serving over 90% of the world's car manufacturers. With a global footprint, we design, develop, and integrate comprehensive drive systems solutions.About the RoleWe are seeking an IT Support Specialist to join our team as the main point of contact for all IT-related issues...
-
Technical Change Manager
hace 2 semanas
La Coruña, La Coruña, España Gkn Automotive A tiempo completoJob SummaryThe Technical Change Manager - Driveline Solutions plays a pivotal role in designing, implementing, and managing the Global Change and Release processes across all IT-related functions within our IT Service Management Team. This position is responsible for successfully introducing and leading changes into the business.Key Responsibilities:•...
-
IT Support Specialist
hace 4 semanas
La Coruña, La Coruña, España Gkn Automotive A tiempo completoAbout GKN AutomotiveGKN Automotive is the leading manufacturer of conventional, all-wheel and electrified drive systems and solutions. With a global presence, we design, develop, manufacture and integrate a wide range of driveline technologies for over 90% of the world's car manufacturers.
-
IT Support Specialist
hace 6 días
La Coruña, La Coruña, España Gkn Automotive A tiempo completoAbout GKN AutomotiveGKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. We design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.Job PurposeThe IT Service Desk Engineer will be the main point of contact for all IT-related...
-
IT Support Specialist
hace 2 semanas
La Coruña, La Coruña, España Gkn Automotive A tiempo completoJob Description:About GKN AutomotiveGKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. We design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.Role PurposeThe IT Service Desk Engineer will be the main point of contact for...
-
IT Service Desk Engineer: Driving Technical Excellence
hace 2 semanas
La Coruña, La Coruña, España Gkn Automotive A tiempo completoAbout GKN AutomotiveGKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for car manufacturers.Job SummaryWe are seeking an IT Service Desk Engineer to be our main point of contact for all...
-
IT Service Desk Support Specialist
hace 3 semanas
La Coruña, La Coruña, España Gkn Automotive A tiempo completoAbout GKN AutomotiveGKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.Job OverviewThe IT Service Desk Engineer will be the...
-
IT Service Desk Support Specialist
hace 2 semanas
La Coruña, La Coruña, España Gkn Automotive A tiempo completoAbout GKN AutomotiveGKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. We design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.We're committed to delivering high-quality products and services that meet our customers'...
-
IT Service Desk Specialist
hace 6 días
La Coruña, La Coruña, España Gkn Automotive A tiempo completoUnlock a rewarding career as an IT Service Desk Engineer with GKN Automotive, the world's leading manufacturer of driveline technologies. We're seeking a skilled professional to join our team and play a vital role in delivering exceptional support services to our customers.Job OverviewGKN Automotive is a global company with a comprehensive footprint,...
-
Global IT Incident and Problem Management Specialist
hace 2 semanas
La Coruña, La Coruña, España Gkn Automotive A tiempo completoGKN Automotive, a leader in driveline technologies, is seeking an experienced Incident and Problem Process Owner to join their IT Service Management Team. The ideal candidate will have a deep understanding of ITSM and the ability to design, implement, and manage global incident and problem processes across all IT-related functions.Role Purpose: As the focal...
-
La Coruña, La Coruña, España Denodo Technologies, Inc. A tiempo completo**About Denodo Technologies, Inc.**We are a fast-growing international organization with teams across four continents and we work with cutting-edge technology.**Job Description:**The IT team is responsible for operating and evolving global user applications and services; tools and environments for developer teams; and IT infrastructures and assets.As a Cloud...
-
IT Support Specialist
hace 2 semanas
La Coruña, La Coruña, España Gkn Automotive A tiempo completo**Job Overview**GKN Automotive is a leading global company in the automotive industry, designing and manufacturing innovative drive systems for over 90% of the world's car manufacturers. We are seeking an experienced IT Service Desk Engineer to join our team.**Salary:** $65,000 - $80,000 per annum (based on location and experience)**Job Description:** As an...
-
IT Change Management Specialist
hace 2 semanas
La Coruña, La Coruña, España Gkn Automotive A tiempo completoGKN Automotive is a leading global supplier of conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, the company crafts, develops, manufactures and integrates an extensive range of driveline technologies for over 90% of the world's car manufacturers.About UsOur company culture values innovation,...
-
IT Field Support Specialist
hace 3 semanas
La Coruña, La Coruña, España Plexus A tiempo completoWe are seeking a highly skilled IT Field Support Specialist to join our team at Plexus Tech. This is an exciting opportunity for a talented individual with a passion for computer support functions.As an IT Field Support Specialist, you will be responsible for providing technical assistance to users in various Microsoft Windows and Linux environments. Your...
-
Cloud Architect
hace 2 semanas
La Coruña, La Coruña, España Plexus A tiempo completoPlexus is seeking a skilled Cloud Architect to join our team of experienced professionals. This individual will play a crucial role in designing and developing system architectures that comply with cloud computing services.Estimated Salary: $120,000 - $180,000 per yearAbout the Role:We are looking for a talented professional with strong knowledge of public...
-
Process Owner for Global Change and Release Management
hace 2 semanas
La Coruña, La Coruña, España Gkn Automotive A tiempo completoAbout GKN AutomotiveGKN Automotive is a market leader in conventional, all-wheel, and electrified drive systems and solutions. Our comprehensive global footprint enables us to craft, develop, manufacture, and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.Job PurposeThe Change and Release Process Owner...
-
Technical Support Specialist for Application Systems
hace 2 semanas
La Coruña, La Coruña, España Plexus A tiempo completoAbout Plexus TechPlexus Tech is a leading provider of innovative IT solutions. We foster a collaborative work environment that encourages growth and development.Salary InformationThe estimated salary for this position ranges between €30,000 to €45,000 per annum, depending on qualifications and experience. Our hybrid model, Flexology, allows employees to...
-
IT Support Specialist
hace 3 semanas
La Coruña, La Coruña, España Gkn Automotive A tiempo completoAbout GKN AutomotiveWe are a leading provider of drive systems and solutions for the automotive industry. With a global footprint, we design, develop, manufacture, and integrate advanced technologies for over 90% of the world's car manufacturers.
-
IT Infrastructure Support Specialist
hace 2 meses
La Coruña, La Coruña, España Ntt Data A tiempo completo**About NTT DATA**We are a leading provider of IT services, renowned for our technical excellence and innovative approach. Our workplace values diversity and inclusion, providing an environment where you can grow, belong, and thrive.**The Role**The Networking Managed Services Engineer is a developing engineering position responsible for delivering a managed...
-
Global Change Management Expert
hace 4 semanas
La Coruña, La Coruña, España Gkn Automotive A tiempo completoAbout UsGKN Automotive is a leading global supplier of innovative drive systems and solutions, providing comprehensive driveline technologies to over 90% of the world's car manufacturers. As a pioneer in conventional, all-wheel and electrified drive systems, we craft, develop, manufacture and integrate an extensive range of cutting-edge technologies.Role...