Global IT Incident and Problem Management Specialist

hace 4 días


La Coruña, La Coruña, España Gkn Automotive A tiempo completo

GKN Automotive, a leader in driveline technologies, is seeking an experienced Incident and Problem Process Owner to join their IT Service Management Team. The ideal candidate will have a deep understanding of ITSM and the ability to design, implement, and manage global incident and problem processes across all IT-related functions.

Role Purpose: As the focal point for incidents across the organisation, you will work closely with key stakeholders to ensure common understanding and working practices are adhered to. You will also be responsible for designing and implementing processes to develop our Global Incident and Problem Management initiatives, ensuring standardised, simplified and scalable operations.

Key Responsibilities:

  • Process Design and Implementation: Utilising ITIL as a framework, you will design and implement processes to develop our Global Incident and Problem Management initiatives, working closely with key stakeholders across the IT and Business functions.
  • Incident Management: As the focal point for the life-cycle of all Incidents and significant Business interruptions, you will ensure all vital processes are followed, stakeholders are communicated in a timely manner, and the Business functions are returned to normal levels within acceptable timeframes.
  • Problem Management: Working with key stakeholders and the Service Management Team, you will analyze, root-cause-analyze and life-cycle of problems, conduct problem reviews, document learned lessons, close problems and communicate to stakeholders.

What We Offer:

  • A competitive salary of $85,000 - $110,000 per annum, depending on experience.
  • The opportunity to work with a market-leading company in the automotive industry.
  • A dynamic and supportive team environment.
  • Ongoing training and development opportunities.

About Us: GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions, with a comprehensive global footprint. We design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.



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