IT Infrastructure Support Specialist

hace 1 mes


La Coruña, La Coruña, España Ntt Data A tiempo completo

**About NTT DATA**

We are a leading provider of IT services, renowned for our technical excellence and innovative approach. Our workplace values diversity and inclusion, providing an environment where you can grow, belong, and thrive.

**The Role**

The Networking Managed Services Engineer is a developing engineering position responsible for delivering a managed service to clients, ensuring their IT infrastructure remains operational. The primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreements (SLAs). This role focuses on second-line support for incidents and requests with a medium level of complexity.

**Key Responsibilities**

  • Proactively monitor work queues to identify potential issues before they impact clients.
  • Perform operational tasks to resolve incidents/requests in a timely manner and within agreed SLAs.
  • Update tickets with resolution tasks performed and identify root causes of incidents/problems.
  • Communicate with other teams and clients to extend support and escalate tickets when necessary.
  • Execute changes with clear identification of risks and mitigation plans, capturing details into change records.
  • Foster collaboration with automation teams to optimize effort and automate routine tasks.
  • Coach Service Desk and L1 teams on technical and behavioral skills.
  • Establish monitoring for client infrastructure and lead initial client escalations for operational issues.
  • Contribute to the change management process by logging all change requests with complete details.
  • Audit and analyze incident/request tickets for quality and recommend improvements to knowledge articles.

**Compensation**

This position offers a competitive salary of $85,000 - $110,000 per annum, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

**Requirements**

To be successful in this role, you will require:

  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Experience with IT infrastructure and network management.
  • Knowledge of ITIL processes and procedures.

**Benefits**

At NTT DATA, we value our employees' well-being and provide a range of benefits to support their physical and mental health, including access to fitness classes, employee assistance programs, and flexible work arrangements.



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