Network Infrastructure Specialist
hace 3 días
**Job Overview:**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
**Compensation Package:**
Estimated Salary: $120,000 - $180,000 per year, depending on location and experience.
**Job Responsibilities:**
- Proactively monitor work queues to ensure timely resolution of incidents and requests.
- Perform operational tasks to resolve all incidents/requests within agreed service level agreements (SLA).
- Update tickets with resolution tasks performed.
- Identify, investigate, and analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner.
- Capture all required and relevant information for immediate resolution.
- Provide second-level support to all incidents, requests, and identify the root cause of incidents and problems.
- Communicate with other teams and clients for extending support.
- Execute changes with clear identification of risks and mitigation plans to be captured into the change record.
- Follow the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
- Escalate all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
- Work with automation teams for effort optimization and automating routine tasks.
- Coach Service Desk and L1 teams for technical and behavioral skills.
- Establish monitoring for client infrastructure.
- Identify problems and errors before they impact a client's service.
- Lead and manage all initial client escalation for operational issues.
- Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
- Ensure all changes are carried out with proper change approvals.
- Plan and execute approved maintenance activities.
- Audit and analyze incident and request tickets for quality and recommend improvements with updates to knowledge articles.
- Produce trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
-
Network Infrastructure Support Specialist
hace 3 días
La Coruña, La Coruña, España Ntt Data A tiempo completoMake a meaningful impact with NTT DATA, a leader in technical excellence and innovation. Our dynamic workplace values diversity and inclusion, providing opportunities for growth, belonging, and thriving.Your Day at NTT DATAThe Network Infrastructure Support Specialist (L2) is an exciting role that involves delivering managed services to clients by...
-
Network Infrastructure Specialist
hace 3 días
La Coruña, La Coruña, España Ntt Communications A tiempo completoOverviewNtt Communications is a leader in the field of network infrastructure. Our team is committed to delivering exceptional services and supporting our clients in achieving their goals.
-
Network Infrastructure Support Specialist
hace 4 semanas
La Coruña, La Coruña, España Ntt Data A tiempo completoAbout NTT DATANTT DATA is a global leader in digital transformation and technology services. We serve clients across various industries, helping them navigate the complexities of the digital age.We invest heavily in research and development, with over $3.6 billion annually dedicated to innovation.As a top employer globally, we have a diverse team of experts...
-
Network Engineer
hace 3 días
La Coruña, La Coruña, España Ntt Data A tiempo completo**Overview**Ntt Data is a global leader in business and technology services, serving 75% of the Fortune Global 100. We invest over $3.6 billion each year in R&D to help organizations innovate and transform for long-term success.Estimated Salary: $120,000 - $180,000 per year**Job Description**We are seeking a skilled Network Engineer to join our team. As a...
-
Chief Technical Infrastructure Specialist
hace 3 semanas
La Coruña, La Coruña, España buscojobs España A tiempo completoAbout the RoleWe are seeking a highly skilled Chief Technical Infrastructure Specialist to join our team in Palma de Mallorca.Key ResponsibilitiesDesign and implement robust technical infrastructure solutions.Manage databases and Internet Protocol Suite (TCP/IP) systems.Requirements and QualificationsIntermediate-high level of English proficiency.Strong...
-
IT Infrastructure Monitoring Specialist
hace 4 semanas
La Coruña, La Coruña, España Gkn Automotive A tiempo completoAbout GKN AutomotiveGKN Automotive is a global leader in conventional, all-wheel, and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture, and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.Role Purpose:As the IT Infrastructure Monitoring...
-
Senior IT Infrastructure Migration Specialist
hace 7 días
La Coruña, La Coruña, España Plexus A tiempo completoPlexus Tech is expanding its team with a highly skilled IT expert in Lotus Notes, specializing in migration to SharePoint. This position requires a professional with experience in network infrastructure administration and management, particularly with Cisco switching and WiFi networks. Additionally, the ideal candidate should have expertise in firewall...
-
IT Infrastructure Support Specialist
hace 1 mes
La Coruña, La Coruña, España Ntt Data A tiempo completo**About NTT DATA**We are a leading provider of IT services, renowned for our technical excellence and innovative approach. Our workplace values diversity and inclusion, providing an environment where you can grow, belong, and thrive.**The Role**The Networking Managed Services Engineer is a developing engineering position responsible for delivering a managed...
-
Networking Infrastructure Specialist
hace 2 meses
La Coruña, La Coruña, España Ntt Data A tiempo completoKey Responsibilities:• Monitor work queues to ensure timely resolution of incidents and requests.• Perform operational tasks to resolve all incidents/requests in a timely manner and within agreed SLA.• Update tickets with resolution tasks performed.• Identify, investigate, analyze issues and errors prior to or when they occur, and log all such...
-
Highly Skilled Network Services Engineer
hace 1 día
La Coruña, La Coruña, España Ntt Communications A tiempo completoAbout the RoleWe are seeking a highly skilled Network Services Engineer to join our team. As a key member of our technical staff, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.Key Responsibilities:Proactively monitors work queues to identify potential issues before...
-
Cloud Platform Administrator
hace 7 días
La Coruña, La Coruña, España Denodo Technologies, Inc. A tiempo completoCompany Overview: Denodo Technologies, Inc. is a global leader in data management and integration solutions. Our award-winning platform enables self-service BI, data science, and enterprise data services.About the Role: We are seeking an experienced Cloud DevSecOps Engineer to join our IT team. As a key member of our global infrastructure team, you will be...
-
DevOps Automation Specialist
hace 7 días
La Coruña, La Coruña, España Technica Engineering Spain Slu A tiempo completoCompany Overview">We are Technica Engineering Spain, a leading manufacturer of electronics for vehicle development. Our expertise in automotive Ethernet and control unit development enables us to provide innovative solutions for embedded control units, on-board networks, ADAS, Security, Body Function, Comfort Function, Gateway, and more.">About the Role">We...
-
Cloud Engineering Specialist
hace 3 días
La Coruña, La Coruña, España Photocentric A tiempo completoCompany Overview:Plexus Tech is a leading provider of innovative solutions in the tech industry, committed to delivering exceptional services and products. Our team is passionate about technology and dedicated to excellence.Salary: $80,000 - $110,000 per annum, depending on experience. This salary reflects our commitment to fair compensation for skilled...
-
Active Directory Security Specialist
hace 4 semanas
La Coruña, La Coruña, España Lonza A tiempo completoAbout LonzaLonza is a global leader in life sciences operating across three continents. We work in science, but our greatest solution lies in talented people working together to devise ideas that help businesses and ultimately improve the world.The RoleThis critical position is responsible for designing, implementing, maintaining, and supporting Operational...
-
Digital Content Creator and Community Specialist
hace 3 días
La Coruña, La Coruña, España Thehrchapter A tiempo completoWe are seeking a highly skilled Digital Content Creator and Community Specialist to join our team at Thehrchapter. As a key member of our organization, you will be responsible for developing and executing our social media strategy, creating engaging content, and fostering a positive online community.About UsThehrchapter is a dynamic startup company...
-
Advanced Network Solutions Architect
hace 7 días
La Coruña, La Coruña, España Ntt Data A tiempo completoExplore a career with NTT DATA, a leading global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.About the RoleWe are seeking an experienced Networking Managed Services Engineer (L2) to join our team. As a key member of our...
-
La Coruña, La Coruña, España Lonza A tiempo completoAt Lonza, we are a global leader in life sciences operating across three continents. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part...
-
Language Specialist
hace 3 días
La Coruña, La Coruña, España Coruña British International School A tiempo completoCoruña British International School is a renowned institution in the Galicia region, boasting NABSS accreditation and a curriculum approved by both the Galician Government and the British Council. As a progressive school with strong family values, it has delivered the English National Curriculum to hundreds of students and adapted to meet the needs of...
-
Sales Solutions Specialist
hace 1 mes
La Coruña, La Coruña, España Johnson Controls, Inc. A tiempo completoAbout Johnson Controls, Inc.Johnson Controls, Inc. is a global leader in building technologies and solutions, creating smart buildings, energy-saving solutions, integrated infrastructure, and state-of-the-art transportation systems that work together seamlessly to deliver on the promise of building smart cities and communities.We have a leading portfolio of...
-
Strategic Account Development Specialist
hace 2 semanas
La Coruña, La Coruña, España Johnson Controls, Inc. A tiempo completoAbout Johnson Controls, Inc.Johnson Controls, Inc. is a global leader in building technology and solutions. Our mission is to create smart buildings, energy-saving solutions, and integrated infrastructure that improve the lives of people and the world.Job DescriptionWe are seeking a Strategic Account Development Specialist to join our team in Spain. As a key...