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Senior Support Engineer

hace 2 meses

Barcelona, Barcelona, España Sage Lake Senior Living A tiempo completo

Job Summary

We are seeking a highly skilled Senior Support Engineer to join our team at Sage Lake Senior Living. As a key member of our IT department, you will be responsible for providing technical support and assistance to our engineering software users.

Key Responsibilities

  • Provide first-line support for engineering software clients, resolving incidents and requests in a timely and efficient manner.
  • Manage and maintain workstations, laptops, and peripherals, ensuring optimal performance and functionality.
  • Install and configure engineering software, as well as provide overall end-user support.
  • Collaborate with the day-to-day operations of our IT department, providing support and assistance as needed.
  • Provide user support for other IT technologies, as required.

Requirements

  • University degree in computer science or related field.
  • Minimum of 3 years of experience in performing tasks covering technical areas such as engineering software, Microsoft Windows technologies, hardware, and network administration.
  • Deep knowledge of technical areas, including Microsoft Windows technologies, hardware, and network administration.
  • Excellent organizational and problem-solving skills, with the ability to work autonomously and in a team.
  • Excellent English oral and written communication skills, with the ability to interact effectively with clients and colleagues.

Preferred Qualifications

  • Knowledge of administration and support of engineering software, such as CATIA, ANSYS, MATLAB, and Python.
  • Skills in technical data management, administration, and support of a PDM/PLM system.
  • Linux administration experience.
  • HPC for numerical analysis skills.

What We Offer

  • A dynamic and innovative work environment.
  • The opportunity to work with a multicultural team of highly experienced professionals.
  • A competitive salary and benefits package.