Accounts Receivable Specialist
hace 5 días
Mandarin Oriental Hotel Group Limited is seeking a highly skilled Accounts Receivable Specialist to join our finance department. As a key member of our team, you will be responsible for managing the hotel's accounts receivable, ensuring timely and accurate processing of invoices and payments.
Key Responsibilities- Prepare and process billing invoices and statements for City Ledger direct bill accounts, group reservation block attrition, and credit card guaranteed no shows.
- Process payments received and handle Tour and Travel account billings, matching payment vouchers to respective folios prior to mailing.
- Handle guest credit requests, confirm subsequent receipt of invoices, and assist in handling all guest inquiries.
- Maintain files of hard copy and backup documentation for outstanding receivables and paid bills.
- Reconcile credit card payments and post on a timely basis.
- Research and respond to credit card company inquiries and charge backs, document and maintain files for same.
- Review Guest Ledger/checked out folios with outstanding or credit balances to determine if credit or bill is to be issued.
- Transfer Guest Ledger/checked out folio balances to appropriate credit or wash accounts, issue credit or prepare bill as needed.
- Prepare check request for credit balance and advance deposit refunds.
- Assist in the preparation and balancing of accounts receivable recap daily.
- Handle disputed charges, research and attempt to resolve disputes, provide documentation to confirm accuracy of billing or issue credit as needed.
- Assist in the preparation of 30/60/90+ day aging report for review by the Controller and Assistant Controller.
- Assist Credit Manager by making collection calls to outstanding/overdue accounts.
- Attend departmental meetings as required to communicate effectively with other accounting personnel to ensure that they are kept current with pertinent hotel information, rates, promotions, packages, activities, and events.
- Good customer orientation.
- Ability to work in a team and like to learn from multiculturalism.
- Commitment and professionalism.
- Responsibility and reliability.
- Canteen with a different menu every week.
- Learning platform for training and development.
- Uniforms provided by the laundry team.
- Young, fun, and multicultural working environment.
- Complimentary stays and special staff rates.
- Access to an electric kick scooter and bike parking.
- Staff parties and team buildings throughout the year.
- Options for growth and/or projection within the group.
- Free weekly physiotherapy sessions.
- Birthday celebrations.
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