Accounts Receivable Specialist

hace 4 días


Barcelona, Barcelona, España Mandarin Oriental A tiempo completo

About Us:
Mandarin Oriental, a luxury hotel management group, is seeking a skilled professional to join our finance department as an Accounts Receivable Specialist. Our company operates a portfolio of 38 luxury hotels, resorts, and residences worldwide, offering exceptional guest experiences and legendary quality services.

Key Responsibilities:
As an Accounts Receivable Specialist, you will play a critical role in supporting our company's financial operations by performing the following tasks:

• Prepare and process billing invoices and statements for City Ledger direct bill accounts, group reservation block attrition, and credit card guaranteed no shows; process payments received.

• Handle Tour and Travel account billings, matching payment vouchers to respective folios prior to mailing.

• Manage guest credit requests, confirm subsequent receipt of invoices, and assist in handling all guest inquiries.

• Maintain files of hard copy backup documentation for outstanding receivables and paid bills.

• Reconcile credit card payments, post on a timely basis.

• Research and respond to credit card company inquiries and charge backs, document and maintain files for same.

• Review Guest Ledger/checked out folios with outstanding or credit balances to determine if credit or bill is to be issued.

• Transfer Guest Ledger/checked out folio balances to appropriate credit or wash accounts, issue credit or prepare bill as needed.

• Prepare check request for credit balance and advance deposit refunds.

• Assist in the preparation and balancing of accounts receivable recap daily.

• Handle disputed charges, research and attempt to resolve disputes, provide documentation to confirm accuracy of billing or issue credit as needed.

• Assist in the preparation of 30/60/90+ day aging report for review by the Controller and Assistant Controller.

• Assist in the preparation and transmittal of letters requesting payment to outstanding/overdue accounts.

• Assist Credit Manager by making collection calls to outstanding/overdue accounts.



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