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About the Role
Palo Alto Networks is seeking a highly skilled Cybersecurity Solutions Architect to join our Cortex Xpanse team. As a key member of our Customer Success organization, you will be responsible for guiding medium-to-large enterprise customers through the Xpanse technical journey, developing product and category expertise, and creating and executing technical implementation plans.
Key Responsibilities
- Guide customers through the Xpanse technical journey, providing technical guidance and support to ensure successful implementation and adoption of the platform.
- Develop and maintain deep product and category expertise, staying up-to-date on industry best practices and emerging trends in cybersecurity.
- Create and execute technical implementation plans, including onboarding, engagement training, check-ins, and security analysis.
- Write and disseminate engagement progress reports to customers and internally at Xpanse, highlighting security issues and making security recommendations.
- Serve as the customer's chief advocate and champion customer causes internally, ensuring that customer needs are heard and addressed.
- Become an expert on Xpanse and coach customers on operationally and technically integrating the tool into their day-to-day workflows.
- Guide customers through analytic workflows within our products, participating at all stages of customer investigations to drive remediations or other desired business outcomes.
Requirements
- Professional experience in customer success, account management, solutions architecture, consulting, or relationship management (preferably at an enterprise technology company, SaaS is a plus).
- Comfortable with Python, APIs development, and/or networking.
- Strong communication skills, able to effectively explain complex technical concepts to both technical and non-technical audiences.
- Intellectually curious and quick to learn new technical topics.
- Bachelor's degree in a related field or equivalent military experience required.
About the Team
The Customer Success team is critical to our success and mission. As part of this team, you will enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
