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Customer Service Representative
hace 2 meses
David Kennedy Recruitment Ltd is a leading recruitment agency providing innovative solutions for international companies across Europe. We are seeking a highly skilled Danish-speaking Customer Support Representative to join our team in Barcelona.
Key Responsibilities:- Provide exceptional customer service via phone, email, chat, or automated alerts, addressing user needs efficiently and effectively.
- Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA.
- Stay up-to-date with services and products, particularly those tailored to individual customer applications.
- Evaluate and escalate potential service issues to senior team members as needed.
- Adhere to all project processes and procedures, ensuring compliance with contractual SLA.
- Offer coverage for other Agents in their absence, whether within the same team or across different teams.
- Collaborate with the team on specific projects when requested.
- Manage administrative responsibilities, including holiday, sickness, and overtime records.
- Participate in regular team meetings.
- Perform additional tasks as assigned by management to ensure continued service performance, quality, and customer satisfaction.
- Native/fluent in Danish, both verbal and written.
- Proficiency in English (minimum B2 level).
- A minimum of 1 year of customer service experience is required; experience in the automotive industry is a plus.
- Familiarity with or experience driving electric vehicles is preferred.
- Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary.
- Strong aptitude for working in a customer service environment.
- Excellent customer care skills, with the ability to listen to and understand customer needs.
- Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.
- Excellent remuneration package based on experience, skills, and performance.
- Higher salary from the 7th month.
- Working schedule: Monday to Friday, 08:00 AM - 05 PM.
- Be part of a dynamic and creative team with a positive and friendly atmosphere.
- 23 working days of paid annual leave.
- Guidance and tools to reach your full potential.
