International Trade Credit Specialist

hace 4 días


Madrid, Madrid, España Jordan Martorell S.L. A tiempo completo
About American Express

At American Express, we pride ourselves on being an inclusive employer and a member of the LGBTQ+ business community. We are committed to creating a work environment where everyone feels seen, heard, and valued.

A Career with Us

We offer a unique career journey that's tailored to your goals and aspirations. With our commitment to diversity, equity, and inclusion, you'll have opportunities to grow professionally and personally.

Global Commercial Credit (GCC)

GCC is a fast-growing business unit that delivers superior service around the world. Our team services over 30 markets and handles multiple languages, making it an exciting place to develop your skills.

Job Description

As a Merchant Credit Specialist, you'll be responsible for contacting clients with overdue accounts to secure settlement. You'll manage collections, understand customer needs, and use negotiation and relationship management skills to achieve win-win outcomes.

You will also make strategic decisions to drive customer loyalty and growth for the business. This role involves outbound and inbound calls, as well as back-office tasks, to ensure repayment of overdue funds and avoid potential losses/write-offs.

Impact in this Role
  • Contact clients with overdue accounts to secure settlement.
  • Manage the collection of overdue payments.
  • Understand customers' financial arrangements and requirements.
  • Use negotiation and relationship management skills to provide win-win outcomes.
  • Make strategic decisions to drive customer loyalty and growth for the business.
Required Skills and Qualifications

This role requires strong communication and negotiation skills, as well as the ability to work under pressure. You should be proficient in Microsoft Office and have excellent analytical skills.

Estimated Salary

The estimated salary for this position is €45,000 - €55,000 per year, depending on experience.

Benefits

We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.



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