Customer Support Specialist

hace 4 semanas


Gasteiz Vitoria, Álava, España Teleperformance Spain A tiempo completo

We are looking for a highly skilled Customer Support Specialist to join our team at Teleperformance Spain. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients in a fast-paced, dynamic environment.

Your Key Responsibilities:

  • Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with our quality guidelines.
  • Reactive Support: Provide phone and/or email support for live advertisers.
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines.
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.

Requirements:

  • Native Level of Spanish.
  • Ability to speak and write English fluently.
  • Experience in a fast-paced, scaled operations environments.
  • Experience working in a call center environment.
  • Experience working in a customer-facing role.
  • Extremely high attention to detail and strong organizational skills.
  • Structured communicator, both written and spoken.
  • Ability to produce high-quality work under strict deadlines.
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
  • Ability to work independently and complete day-to-day tasks with minimal supervision.

About Teleperformance Spain:

We are a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.



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