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Customer Support Specialist: Spanish Language Expert
hace 1 mes
Job Overview
We are seeking a highly skilled Customer Support Specialist to join our team in Spain. As a member of our operations team, you will play a crucial role in delivering exceptional customer experiences for our clients.
Your Responsibilities:
- Verification Operations: You will be responsible for verifying the accuracy of license and insurance submissions, ensuring they align with our quality guidelines.
- Reactive Support: You will provide reactive phone and email support to our clients, addressing their concerns and resolving issues efficiently.
- Product Operations: You will review reviews to ensure compliance with our guidelines and publish or deny them as needed. You will also evaluate escalated photo submissions requiring language-specific support and process Google Guarantee claims according to qualification guidelines.
- Quality Monitoring and Improvement Operations: You will review live provider quality results and work with partners to improve performance.
- Provider Support and Retention: You will collaborate with providers to improve leads results and at-risk and provider churn reporting. You will also advise and support businesses on each verification requirement as they complete our onboarding process.
Requirements:
- Native level of Spanish.
- Ability to speak and write English fluently.
- Experience in fast-paced, scaled operations environments.
- Experience working in a call center environment.
- Extremely high attention to detail and strong organizational skills.
- Structured communicator, both written and spoken.
- Ability to produce high-quality work under strict deadlines.
- Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
- Ability to work independently and complete day-to-day tasks with minimal supervision.
Benefits:
- A competitive estimated salary range of 25,000 - 35,000 euros per year.
- The opportunity to work with a global leader in customer experience management.
- A dynamic and fast-paced work environment.
- Ongoing training and development opportunities.
About Teleperformance Spain:
Teleperformance Spain is a leading provider of customer experience management services. With over 4,700 employees across 10 sites, we offer a comprehensive range of services to major international companies. Our mission is to deliver exceptional customer experiences that drive business growth and loyalty.
