Technical Support Specialist

hace 18 horas


Gasteiz Vitoria, Álava, España Wireless Logic Group A tiempo completo

Job Title: Technical Support Specialist at Wireless Logic Group

Location: Bilbao, Spain

Job Type: Full-time, Permanent

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Wireless Logic Group. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting network problems, and diagnosing hardware and software issues.

Key Responsibilities:

  • Provide technical support to customers via phone and ticket management systems
  • Diagnose and troubleshoot network problems and hardware and software issues
  • Develop and implement training programs for technical support staff
  • Partner with the sales team to provide technical support and assist with sales meetings
  • Maintain a strong understanding of networking technologies and stay up-to-date on the latest trends

Requirements:

To be successful in this role, you will need a Bachelor's degree in a technical field, such as telecommunications or computer science, and solid networking knowledge. You should also have 3+ years of experience in technical support or network management.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and technical individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity.



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