Customer Success Payment Specialist
hace 3 semanas
We are looking for a skilled Customer Success Payment Specialist to join our Global CS Team at Virtuagym. As a key member of our team, you will be responsible for the day-to-day customer operations and act as the commercial project manager for our latest payment solution, VG Pay.
Your main tasks will include:
- Collaborating with the VG Pay Product and Development teams to suggest improvements and ensure seamless customer onboarding.
- Providing second-line support to our customers and equipping our Sales team with the tools to close VG Pay deals.
- Supporting our payment providers, such as Adyen and Mollie, and ensuring they are equipped to handle customer inquiries and issues.
- Hosting training sessions for our teams and updating our existing documentation to ensure our customers have the best possible experience.
As a successful candidate, you will have strong communication skills, experience with project management, and a commercial and customer-centric mindset. You will also be a problem solver who can adapt to changing priorities in a fast-paced environment. Previous experience in FinTech or SaaS environments and payment providers is a plus.
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Gasteiz / Vitoria, Álava, España Virtuagym A tiempo completoAbout the RoleCustomer Success Payment SpecialistVirtuagym is looking for a highly skilled Customer Success Payment Specialist to join our Global CS Team. As a key member of our team, you will be responsible for the day-to-day customer operations and act as the commercial project manager for VG Pay, our latest payment solution.Key ResponsibilitiesAct as the...
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