Customer Success Payment Specialist

hace 3 semanas


Gasteiz Vitoria, Álava, España Virtuagym A tiempo completo

We are looking for a skilled Customer Success Payment Specialist to join our Global CS Team at Virtuagym. As a key member of our team, you will be responsible for the day-to-day customer operations and act as the commercial project manager for our latest payment solution, VG Pay.

Your main tasks will include:

  • Collaborating with the VG Pay Product and Development teams to suggest improvements and ensure seamless customer onboarding.
  • Providing second-line support to our customers and equipping our Sales team with the tools to close VG Pay deals.
  • Supporting our payment providers, such as Adyen and Mollie, and ensuring they are equipped to handle customer inquiries and issues.
  • Hosting training sessions for our teams and updating our existing documentation to ensure our customers have the best possible experience.

As a successful candidate, you will have strong communication skills, experience with project management, and a commercial and customer-centric mindset. You will also be a problem solver who can adapt to changing priorities in a fast-paced environment. Previous experience in FinTech or SaaS environments and payment providers is a plus.



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