Hotel Commerce Collections Specialist
hace 4 semanas
The Billing and Collections Analyst will play a critical role in supporting SiteMinder customers with invoice and payment queries, as well as accounts receivable collections.
Key Responsibilities- Timely and effective collection of all debts, maintaining contact with customers to ensure invoices are clear for payment and to achieve cash collection targets set by the Head Office.
- Deliver a positive billing, payment, and collection experience for our customers.
- Handle customer queries and issues within agreed service levels and resolve at quality expected by our customers.
- Support the SiteMinder Sales, Onboarding Success, Service Desk, and Customer Success teams on changes or issues related to accounts, including but not limited to, group pricing changes and complaints.
- Ensure timely processing of customer requests such as cancellation of services.
- Ensure CRM and billing system customer data is kept up to date.
- Strong written and oral communication skills in English and German or Italian.
- Experience working in collections/billing/support teams.
- Adaptable and willing to learn.
- A working knowledge of Zuora, Salesforce, Tesorio, or similar systems is advantageous.
- Able to work in a close team environment, where ideas are shared, valued, and discussed.
- Thrive in a fast-paced, agile, and dynamic environment.
- Are helpful, encouraging, and respectful to team members and everyone they interact with.
- Equity packages for you to be a part of the SiteMinder journey.
- Hybrid working model (in-office from home).
- Mental health and well-being initiatives.
- Generous parental (including secondary) leave policy.
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