Technical Support Specialist
hace 4 días
About Us
">At Leica Biosystems, our mission is to Advance Cancer Diagnostics, Improving Lives. As a global leader in cancer diagnostics, we provide the most comprehensive portfolio from biopsy to diagnosis. Our goal is to improve workflow efficiency and diagnostic confidence.
">We value diversity and the existence of similarities and differences found in our workforce, workplace, and throughout the markets we serve. Our associates contribute unique and different perspectives as a result of these diverse attributes.
">This role provides support to customers and sales teams in all forms and media, including sales representative orders and deployment to achieve financial and customer satisfaction objectives.
">Main duties and responsibilities:
">- ">
- Receive requests for price quotations, purchase orders, order changes, adjustments, applications directly from customers and dealers;">
- Achieve and maintain rapport with customers to give them the best possible service in all types of media interactions;">
- Use tools (such as internal shop and Sales Force) to transfer quotations made to SAP as an order;">
- Responsible for purchasing and tracking of the goods on the order;">
- Co-ordinate a timely delivery to meet the customer's needs and minimize the number of open orders at month end;">
- Monitor open orders via ZSOS;">
- Use LMS Shop/ Sales Force.com and SAP to retrieve customer information, stock status information, the status of purchase orders and to make changes on customer purchase orders;">
- Work closely with BU(s) to get delivery information of scheduled shipments;">
- Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account);">
- Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes to have all information up to date;">
- Prepare paperwork (original purchase order, copies of invoice, and return goods memo) and ensure credits are created and issued;">
- Process sales orders within defined timeline and invoice accordingly;">
- Provide customers with quotations within defined timelines;">
- Purchase parts from BU's and third parties and co-ordinate return of equipment for repair to BU's;">
- Monitor outstanding purchase orders from BU's and third parties;">
- Co-ordinate processing of credit notes to customers.">
Salary Estimate
">The estimated salary for this role is between €40,000 - €55,000 per year, depending on experience and qualifications.
">Requirements
">To be successful in this role, you should have:
">- ">
- Knowledge experience with SAP / ERP Systems;">
- Fluent Spanish and English with strong time management and organizational skills;">
- Continuous improvement mindset with a strong customer orientation (both internal and external).">
Benefits
">We offer a competitive salary and benefits package, including access to training and development opportunities.
">Contact Information
">Please visit our website for more information about this role and how to apply.
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