Technical Support Specialist

hace 4 días


Hospitalet de Llobregat, Barcelona, España Leica Biosystems A tiempo completo

About Us

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At Leica Biosystems, our mission is to Advance Cancer Diagnostics, Improving Lives. As a global leader in cancer diagnostics, we provide the most comprehensive portfolio from biopsy to diagnosis. Our goal is to improve workflow efficiency and diagnostic confidence.

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We value diversity and the existence of similarities and differences found in our workforce, workplace, and throughout the markets we serve. Our associates contribute unique and different perspectives as a result of these diverse attributes.

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This role provides support to customers and sales teams in all forms and media, including sales representative orders and deployment to achieve financial and customer satisfaction objectives.

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Main duties and responsibilities:

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  • Receive requests for price quotations, purchase orders, order changes, adjustments, applications directly from customers and dealers;">
  • Achieve and maintain rapport with customers to give them the best possible service in all types of media interactions;">
  • Use tools (such as internal shop and Sales Force) to transfer quotations made to SAP as an order;">
  • Responsible for purchasing and tracking of the goods on the order;">
  • Co-ordinate a timely delivery to meet the customer's needs and minimize the number of open orders at month end;">
  • Monitor open orders via ZSOS;">
  • Use LMS Shop/ Sales Force.com and SAP to retrieve customer information, stock status information, the status of purchase orders and to make changes on customer purchase orders;">
  • Work closely with BU(s) to get delivery information of scheduled shipments;">
  • Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account);">
  • Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes to have all information up to date;">
  • Prepare paperwork (original purchase order, copies of invoice, and return goods memo) and ensure credits are created and issued;">
  • Process sales orders within defined timeline and invoice accordingly;">
  • Provide customers with quotations within defined timelines;">
  • Purchase parts from BU's and third parties and co-ordinate return of equipment for repair to BU's;">
  • Monitor outstanding purchase orders from BU's and third parties;">
  • Co-ordinate processing of credit notes to customers.">
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Salary Estimate

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The estimated salary for this role is between €40,000 - €55,000 per year, depending on experience and qualifications.

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Requirements

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To be successful in this role, you should have:

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  • Knowledge experience with SAP / ERP Systems;">
  • Fluent Spanish and English with strong time management and organizational skills;">
  • Continuous improvement mindset with a strong customer orientation (both internal and external).">
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Benefits

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We offer a competitive salary and benefits package, including access to training and development opportunities.

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Contact Information

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Please visit our website for more information about this role and how to apply.

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